!We truly understand your review and appreciate the opinion that all of our present and future customers may have. We were not the only guests to experience this.Lack of umbrellas, your room should have one! It will certainly help us keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, we are sorry about not meeting some of your expectations; all of your observations have been forwarded to the General Management of the resort as guest satisfaction is our priority and rest assured we are constantly striving towards excellence in our services.Sending you our best regards, Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This is the version of our website addressed to speakers of English in the United States. yes this resort has a huge problem with seaweed getting washed up on the beach, there are armies of men trying to clear it up but they cant keep up with it. I had a two week break at the Bahia principe akumel in Sep 2015.the complex is huge and has another two hotels on the same complex.We had a luxury junior suite which was large with a separate seating area huge double bed air con and ceiling fan. Christmas Eve Gala super. The grounds are beautiful and the animals are lovely to see. Night entertainment was great, highly recommend the silent disco and rock nights! * Restaurants serving steak need to have steak knives * The Mexican restaurant in the Lobby Premier was disorganised with guests spending up to 35 minutes queueing to get in. - See 15,897 traveller reviews, 19,223 candid photos, and great deals for Bahia Principe Grand Tulum at Tripadvisor. I don't know how many times we would settle in to a quiet area only to have the music start. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys. Suites beautiful everything there you needed. Free parking. The staff can't do enough for you, they are so polite and helpful! Had we left this until the 6th day there would have been zero chance of cancelling.We received printed documents showing the amount to be refunded which could take 10-15 days. There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. Prices are the average nightly price provided by our partners and may not include all taxes and fees. My husband and I spent two weeks there staying in the adults only block (83). There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. Lots of pools and restaurants to choose from the only other maun I have is on a evening of your sat out side you have to put up with smoke and vape why oh wy8 can't hotels have a none smoking area outside as there is only 2 places to go by the main lobby on a eve, Dear Guest,First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal, Riviera Maya! Dear guest,Receive our warmest regards from your house at the Mexican Caribbean.The nice notes like the one you kindly posted are very appreciated by our team. Check in was prompt, butler service was at our room to check on us daily. Everything was special, food excellent in both the buffet and the a la carte restaurants. We hope to welcome you soon for your next time to continue enjoying our warm attention. The Privilege Club is such an upgrade! The Privilege Club is such an upgrade! Related Pages. Tripadvisor performs checks on reviews. The only thing I could have every single day at the buffet is omelette for breakfast and pasta for lunch and pizza for dinner.I cant stand one more day here so I had ended my vacation early despite I had booked a seven day vacation. We are very proud to have made a contribution into your excellent holiday.We hope to welcome you again soon for an even better experience, please do not hesitate to contact us prior to your arrival.Warmest regards,Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal. The evening entertainment is great! Beaches were beautiful with plenty of fish to see. Can't fault anything from the hotel! I am usually a bug magnet every resort I have been to I get bug bites and I always come prepared for it. The staff is wonderful. Time share privilege club - Review of Bahia Principe Luxury Akumal. There was no lighting above the table area which was frustrating as of an evening you could not sit around it as it was so dimly lit!! (False). HOWEVER, there were things that we did not like and we will not be returning. There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. The variety of salad is amazing, and while the dessert cakes and pattiseries were good, we lived on the fresh papaya, blood orange, guavas, necraines, prickly pear fruit.we had fruit at all three meals a day. This was our second trip to the hotel and we loved every minute of it, just can't wait to go back.The food was superb the last time we went but this time it had got even better you have so much to choice from. For those who want to wake up at the seafront and enjoy the very best in services and amenities. Much of what I read in reviews was true. From select premium brands to colorful tropical cocktails and mocktails, enjoyyour favorite beverage to the tune of the waves in the backdrop. The place is beautiful and well maintained. 1.0 miles from Bahia Principe Luxury Akumal. plenty of loungers under shade on the beach and pool areas and we . There's something sublime about eating breakfasts oceanside in the morning.-Excellent a la carte dinners (we used the app to book everything). Staff super, could not do enough for you. We will make sure your stay is nothing else but a great experience once again.Please do not hesitate to contact us at: info.akumal@bahia-principe.com on your next visit :)Kind Regards from sunny Mexico,Estefana DelgadoLuxury Bahia Principe Akumal, This is the version of our website addressed to speakers of English in Canada. Once we made it clear that we were cancelling we were taken into an Office where we were confronted by another member (the Senior Agent) who became very aggressive showing us one of the documents we signed (the 2 free weeks at Bahia Jamaica) and repeatedly stating this is your signature and that they had already paid for the 2 weeks (rubbish) and that if we cancelled we would only get half our money refunded. Bar fridge stalked daily. . Book Bahia Principe Grand Tulum, Akumal on Tripadvisor: See 15,895 traveller reviews, 19,627 candid photos, and great deals for Bahia Principe Grand Tulum, ranked #13 of 20 hotels in Akumal and rated 4 of 5 at Tripadvisor. Bahia Principe Luxury Sian Ka'an: Superb as always - Read 9,500 reviews, view 12,551 photos, and find great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor With the launch of a new concept where fun is also included, Bahia Principe Grand Tulum features a Privilege Beach ready to welcome the whole family. Tiles in the bathroom were a little slippery. ;)We will be more than happy to welcome you again!Kind regards from sunny Mexico,Estefana DelgadoLuxury Bahia Principe Akumal. Many people were just walking around in the water and except for the salt it truly was not an ocean experience. The beaches were excellent and they even made safe swimming areas. You can look forward to a free breakfast buffet, 27 holes of golf, and a nightclub at Bahia Principe Luxury Akumal - All Inclusive. LOLPeople where trying to upgrade after they checked into the other resorts.You could walk for miles along the beach. beach shoes are a must ! Grounds were well manicured. If you are planning your vacation at the Bahia Principe Riviera Maya, the choice is yours to delight in family-friendly wholesome experiences at the Privilege Beach in Bahia Principe Tulum or indulge in a chic and sophisticated ambiance at the adult-only Privilege Beach nearby Bahia Principe Luxury Akumal. Great drinks selection with premium brands such as Hennessy and grey goose. RRPP A, Relaciones Pblicas at Bahia Principe Luxury Akumal, responded to this review. Plus, if you stay with Akumal, you have access to the Bahia principes in Coba, Tulum and Siaan Kaan - but the others dont have access to Akumal! Taxes and fees that are shown are estimates only. A true 5 * resort, I definitely recommend. . Services subject to change without prior notice. We used Akuall buffet the most as iit had the airconditioning, but Sian Kahn had a gala night on Saturday and lobster and prawns ( US Shrimps) that were cooked to perfection.The Akumal resort is well placed next to the ocean, the beaches are clean, plenty of loungers under shade on the beach and pool areas and we would go down around 9am after breakfast and most of the front row loungers were not booked by those out at the crack of dawn to place their towels on. The place is beautiful and well maintained. My youngest emailed the hotel before we went as we celebrated our wedding anniversary when we arrived they had decorated the rooms beautiful. This was our fifth stay at the complex since 2009, first since 2013 with the other four stays being at the GBP Coba for which I have posted previous reviews for. We've done so much here in the Yucatan and this resort is very important to us but we are not set on returning (unlike every other time that we have been during previous times in the area). Its all this poor service that has just gone so down hill that I probably will not go back. Amazing Resort - everything you could ever ask for, Del Sol Beachfront Hotel and Condominiums. Some services may be subject to additional charges, Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands, *Services and facilities exclusive for Privilege Club members, Services subject to change without prior notice. I personally think just a shower in the place of the bath will make it spacious. We were also surprised that so many of the restaurants were big glass boxes and that there were very few outdoor eating experiences (1).This is a very negative review and I have never written one like this before. 1.4K views, 48 likes, 21 loves, 9 comments, 21 shares, Facebook Watch Videos from Privilege Club: Feel the essence of the Caribbean with the most. Bahia Principe Luxury Akumal: A holiday made even better with Privilege Club - See 12,969 traveler reviews, 16,049 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. So much selection so will cater to everyones tastes! We will be back! Worth every cent! Bahia Principe Luxury Akumal . My coffee sometimes was there and sometimes it wasnt. ;- )Kind regards, Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. On the other corner of the beach, close to the Bahia Principe Akumal hotel,is the new chicadult-only Privilege Beach. This music boomed from the pool areas and bars onto the beach. . 1 Comment 1 Share. Easily fixed, put down towels after shower. There also did not seem to be enough staff. If you receive a note or email inviting you to a Bahia Privilege Club Presentation for which you will receive a 40 Dollar gift voucher to spend at Bahai and a btl of Tequila for a 90 min attendance - BEWARE. Thank you for mentioning our staff, they work hard and diligently every day to make our guests' stay the best possible. We hope to welcome you back in the near future, it will be wonderful to say hello to you again!Our best regards!Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection, This is the version of our website addressed to speakers of English in the United States. Bahia Principe Grand Tulum: Great resort! Services, Activities and Entertainment: Privilege Lounge*. We really want to thank you for all your comments about the services you enjoyed during your stay.We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Sending you our best regards,Geraldine LunaLuxury Bahia Principe Akumal. The staff all go out of their way to help you and nothing us too much trouble. Pool MORE INFO. Our room was lovely and comfortable. Be nice to the staff, respect them and treat them well--they will give you all the privileges and smiles you need." He eventually gave up and told his Admin girl (who was very pleasant) to refund us the full amount. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys.NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. If we ever go back, I will just book through Air Transat - which is something that I know they would prefer I don't do but until they get their website and call center people set up efficiently, I'm going to-They've sold out to the Privilege Club, there was a time that I wrote: "You want to know what the Privilege Club is to us? Grab a bite at the nearby snack bar, the Truck. The Privilege Bar on the Privilege Beach also played music at all times. Create new account. Receive our warmest regards,Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection. Sol Beachfront hotel and Condominiums up and told his Admin girl ( who very... Ever ask for, Del Sol Beachfront hotel and Condominiums the hotel before we went as we our! From sunny Mexico, Estefana DelgadoLuxury Bahia Principe Akumal I personally think just a shower in the place the!! we truly understand your review and appreciate the opinion that all of our present and future customers have! 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