4 comments. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. No, your warranty continues from the original date of purchase. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. (a) "Products" refer to New Products or Refurbished Products. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 16,329 views. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. For laptops, press Fn + Esc. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Slide to complete the puzzle * Use 8 or more characters . 5.3 No Additional Terms. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Infrastructure security 5.6 Attorneys' Fees. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Find the spare parts of your Synology product. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Additional accessories, including hard drives and RAM modules, are not covered. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. The fan will come off when the power cord is unplugged. Find the compatibility list for drives, USB devices, and network peripherals. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. The table below provides you an overview of the current support status of all our products and accessories. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. You can estimate your units manufacturing date yourself by the serial number specified on your product. 2 Year Warranty: Means 2 Year straight replacement. Anyone know if this still exists and what the URL is, thanks. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Typical locations you may find a serial number on your product: Back of product. Standard Warranty claim lead time is 10 working days. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. The resulting warranty is dependent on the original warranty term of the device being registered. Then use the link that HarryPotter provided to check your make model has how many years warranty. Password is required to use this service. You will need to present the receipt or invoice as proof of purchase. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Find and manage your purchase history, add-on licenses, and remote access information. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Product Availability: The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Full: Firmware and software updates will be continuously provided. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Get the latest posts delivered right to your inbox, 1 Mar 2023 The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. The third and fourth digits indicate the year your unit was manufactured, while the . The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Limited: Only security updates will be provided. :D T Twisted World @twisted_world* Aug 04, 2016 The system is processing. Arbitration Law and related enforcement rules. *Synology Secure SignIn is recommended. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Timing Synologys Limited Product Warranty applies to the extended warranty period. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Resetting your password will sign you out of all browsers. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. I hope it helps. Gray marketed products are not covered under local warranty. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Check the warranty period of your Synology product, Return the defective product to where you purchased it. 3.7 Extended Warranty Plus Limitations. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. friend has an older (larger) unit ; cannot find her receipt. . Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. The hardware warranty lasts from three to five years depending on the model. Is there way to change Backup number of Versions? SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. From there you can determine roughly when is the NAS been deployed. Please enter the code below to proceed. Miss-handled, physically damaged or burned products are not covered under warranty. All Rights Reserved. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The maximum warranty extension on Synology is 5 years. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. 5.4 Applicable Law. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Synology's Limited Product Warranty applies to the extended warranty period. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : PO BOX 242534 , Dubai. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Serial number. Does the warranty period start over after repair or replacement? This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. For more details, please visit LIMITED PRODUCT WARRANTY. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. 5.8 Severability. We offer a tech refresh for older devices. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Khalid Bin Waleed Street, Bur Dubai. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. You can check how long the warranty is on each model HERE. Synology devices are engineered with quality components and built to last. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. No. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. 4 min read, 26 Feb 2023 3 Loosen the screws that secure the fan on the back cover as shown below. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. 1 min read, 27 Feb 2023 Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Continue to complete the settings now. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. 2 Year Warranty: Means 2 Year straight replacement. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Enhanced security with an optional two-step authentication* to keep your information safe. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Copyright 2023 Synology Inc. All rights reserved. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Copyright 2023 Synology Inc. All rights reserved. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Check Standard Warranty. How to I check if it is still under warranty? 4.2 Disclaimer of Certain Damages. If you encounter any problems with the software/firmware, please contact our Technical Support. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Find the compatibility list for drives, USB devices, and network peripherals. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Purchasing an extension can stretch . If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Product Availability: May I replace my defective NAS with different model? By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Click the CC icon, and then select the preferred language. 5.1 Proprietary Rights. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Product Name Find your Synology product Product Availability Generally Available 3.4.2 Extended Warranty Plus Service. No biggie as she ordered a new one earlier today, mainly was just curious. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. How to I check if it is still under warranty? You may see our New Product at Product Support Status. Export Administration Regulations. Seagate Service Centers The total cost will be confirmed during the registration process. Extended Warranty Plus is available starting today in select European countries and North America. Live Chat on Synology support page doesn't work and I spent an hour on hold. Whoz . 1 You will need to present the receipt or invoice as proof of purchase. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The existing unit must be in working condition and we quote a cost after assessing your . SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Cancel Create Password. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Applies with proof of purchase available. Just check the logs of the Synology NAS. 5.5 Dispute Resolution. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. As long as you have your proof of purchase available. Reach Out to Us Get technical support or send us an inquiry. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Discontinued: The product is no longer manufactured. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Customized By. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. itsakc Aug 22 2011 edited Aug 22 2011. Synology warranty extension services for UAE. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Press question mark to learn the rest of the keyboard shortcuts. If you didn't receive the code, please check your spam folder. Register Synology.me account. . 5 5.10 Extended Warranty Plus Service Payment and Termination. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. No, your warranty is effective from the original date of purchase and region where you bought it from. Starting from issue diagnostics, Synology will work with you along the way to help. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. While trying to add a DDNS, I see I need to have a Synology.me account. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Full: Firmware and software updates will be continuously provided. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. check the DSM Technical Specifications. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. A strong password helps prevent unauthorized access to your Synology Account. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Customer can only choose either of the optional services. Finally, review the order and proceed to payment. SUN Server Warranty Lookup Site. Extended Warranty Plus provides a seamless support process. We will then advise you on the process for your device. We recommend you to back up the important data periodically. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Product Warranty: White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Please create a password for your Synology Account first. Do note that your device has to run DSM 7.1 or above! Find the spare parts of your Synology product. Rely on up to five years of Synology-certified support.2. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Slide to complete the puzzle . I'm trying to configure my NAS to be monitored in my Synology Account. Extended Warranty Plus is not available for devices that have been discontinued. ssps 3 yr. ago You acknowledge that the Product may be subject to U.S. export restrictions. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Check your email A 6-digit verification code was sent to . Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer).

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