has worked hard over the last 30+ years to become the largest pool builder in the world. "I'd finally had it," said Kasey. Please read the other reviewsyou will see a distinct pattern of the very same thing. So many pool companies have gone under, yet Premier has continued to complete all contracts. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ***** never informed **** or me about not getting a response from the survey company. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. NOTHING!! We are now sitting at day 10 with a completed pool but does it work? Rates may vary based on location, credit score, and loan amount. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Just finish! That resulted in no one showing up for SIX WEEKS!!! Thanks Aric!!! Request a FREE quote HERE or call us at (855) 212-2210. 2018 CBS Broadcasting Inc. All Rights Reserved. No one will call me. "They were excited about the whole design and everything," said Kasey. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. He was my main contact throughout the entire process. She has company. So, when youre ready to take the plunge, well be here. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. I have to contact them constantly to get any kind of information and still nothing gets done. I felt frustrated and ignored. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. What is Mustard Algae & How Do I Remove It From My Pool. Cameron was a great asset to us! They do not communicate and value customers. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Within two days our pool started to leak. Can he perhaps provide a contract? As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. There were delays to get us into engineering. It's now connected but no one has come to start it up. 6. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Wed like your honest feedback and want to hear about your issue(s). Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Since 1999, Pearland Pools has been making dreams come true. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Hello Susan. We've transformed simple backyards, into private paradises. The area drains fine, however, their construction crew never shows up. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He was so helpful in explaining all of our options and different designs that would fit our backyard. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Well guide you through the process. A link has directed you to this review. Thank you. Gunite, Fiberglass, Vinyl: Whats The Difference. He is unable to install it due to where Pinnacle/Franco Bros installed it. Well get to know your dreams, design style, budget and how youd like to use your new space. They meet every Tuesday morning to go over all projects. International Association of Better Business Bureaus. About. Premier pool builders are hardworking, innovative, and detail-oriented. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. This is the worst company you could use to build your pool. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. I have been asking for a meeting on my project and no one will call. 10/05/2021 Premier still has not called Jandy. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. They never show or don't show or push dates out. Consumer complaints Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered We seek the pool. Date of install once crew returned to fix installation issues was March 28, 2020. The lack of communication between this company and their customers is unacceptable. We are the largest inground pool builder in the United States with over 100+ locations nationwide. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. You will be amazed at how this all comes together. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! We were beyond excited, especially when they showed up 2 days in a row!! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. They keep saying that's normal.ummm..don't think it is. Grout lines not matched up & thicker in some places than others. There has been little progress the last three weeks. He contacted PP&S, who sent a worker to take a look. This field is for validation purposes and should be left unchanged. / CBS Texas. The pool is not complete as of today 8.3.22. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. We used Premier Pools to design and build our inground pool. Looking for pool financing? Gunite crew came in. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Mustard algae, also, What is pool coping? ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". These types of pools are faster to install so you can be swimming in no time. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. The company specializes in luxury pools and custom-designed pools. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. BBB Business Profiles are subject to change at any time. I'm sitting here September 2022 and my pool is still not done. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . We signed with Premier Pools and Spas of South Florida in June of 2020. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. All Rights Reserved. They started at 3:30 and ended at 8:30 pm. The site owner may have set restrictions that prevent you from accessing the site. And we build our customer relationships like we build our poolsto last a lifetime. He was a pleasure to work with; and always honest and respectful. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Building the pool of your dreams, design style, budget and how like! Every Tuesday morning to go over all projects main contact throughout the entire process beyond excited, especially they... Promised rainbows and sparkles and received destruction with damaged property and workers with no ethics ( s ) it my... Ive had to put water in the United States with over 100+ locations nationwide walked us through all of yard. 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