sbtpg customer service number

- but apparently no one who did any of that took down any notes. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Did you find a solution to your issue? "@type": "Organization", I am not a scam. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Hi there boys and girls ME again. Thats just giving yall more time to play around with my money and make me wait even longer. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Unacceptable customer service. Next time i'm not going to be lazy and pay my fees upfront. Why do I login and see a blank dashboard? Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. She said it's being held "because of the amount of my refund". My refund was sent to this institution by the irs. Try Now! Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. 1 (800) 840-8757. Where can I find forms? The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Send form again. I am an Enrolled Agent. I have been calling daily and sending emails to support to be told its being escalated multiple times. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. SBTPG is hurting Turbo Tax business. Saturday 8 AM 6 PM ET. @reniberman. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. Each customer makes round 4.71 web page views on average. We completed all of this and today, the 10th, I called to check the status of my refund. IDK anymore. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. They have yet to claim that they have my money. "contactType" : "customer service", 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I think the state should investigate this group! Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. I would like for them to send my Funds and All of it. I am having the same problem with this tax product group. [protected], Desired outcome: Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Website. But Im not understanding why be that way when you holding something that belong to someone . I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Attachments. Santa Barbra Tax Products Group (TPG) - Customer Service. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. No problem. Judging from the number of complaints, I am led to conclude the latter. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Who do I need to contact to fix this issue/when is the rest of my money coming? Enter "2021" as the Tax Period. . I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. **Disclaimer: Every effort has been made to offer the most correct information possible. Get form response, wants @#$# number from logging into their page. S-1 - SEC.gov. Please enter the details of your request. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Years in Business: 158. Business Started: 1/1/1865. Closed on State Holidays. Therefore, your review page is showing a Direct Deposit to them. Calls were transferred to supervisors who are beyond rude. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! So I been calling and emailing this company that holding my money. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! Someone please help we need our money and this is just ridiculous to have to go through. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. Please login to your account by completing the form below. BBB Business Profiles are subject to change at any time. Years in Business: 32. tax refund. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. "https://www.linkedin.com/company/taxact" Same thing happened to me. so we called them back demanding his money and they still said they didn't have it. My bank closed my savings account due to low funds, and did not inform me. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Sunrise Banks My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Send form. Claim it and get a lot of features. Password. Complete the form answering all refund questions as they relate to your EIP. So I did after that I called to see if it was accepted. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Desired outcome: I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Good luck. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Wednesday - no check - ok call spend my lunch hour on hold, no human. Thats well over $1k gone. I was told in June it was being sent back to the IRS. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " I am going try to do a law suit class action against them & I need 20 people. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. They said my account t number was incorrect but would not allow for any change so they were sending me a check. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mist without their knowledge or consent. Managing Client Info & Activity. Why are businesses using this bank as third party with all the horrible reviews? They are the ones that filed a fraudulent joint tax return under my ss. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Neither is the case in my situation and TurboTax stole over $1100 from me. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. Completed Indemnity Bond forms for TPG with notary. Now IRS is saying I'm only getting $998 out of the original $2398. ] If they send it back to irs who knows when I will get my money. "url": "https://www.taxact.com", The reason why they were having to mail my refund is because my Bank didnt accept third party. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. The moral of these stories is DO NOT use Turbo Tax. SBTPG has been holding my refund in excess of $6600 since that time. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Have a question for Santa Barbara Tax Products Group (TPG)? This product is not a loan. I would appreciate a response, and my money refunded to me. I know that lots of people got their info stolen off of Turbo Tax Software. Add file or drop files here. I was supposed to get back $2398 from the federal. If this is not fixed by tax season I will be filing a lawsuit. i have called several times & been very patient and respectfull while on the inside i wanted to scream. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. Man, wtf is going on w this company? This will surely increase the credibility of your complaint. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. Green Dot only option was to call the originator which is TPG Products. Check number. Submit a request. How the hell would I know someone else account number? The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. for 33 years. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. My E-mail is hess72384@gmail.com. "areaServed" : "US" Refuse to update my information. At this point I've left the office and the documents are on the work computer. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. It was a simple filing. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Verify. Tax Professional Dashboard. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" What. So I can be issued a check. These people will keep your money. So I can be issued a check. They didn't do that. They "sent" me a check in March that I never received. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. I did this 3 different times. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. "https://www.instagram.com/taxact", You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. This happened to me. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. And my refund wasnt sent to me at all cause I owed the irs at the time. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Something went wrong. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Why are these people considered a legal business? But they r allowing this bank to hold all our refunds and not doing anything about it. Please wait 5 to 7 business days. I gave him few days and when I wasn't getting any call I decided to give him a call. Get Fax receipt. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Enjoy the peace of mind that comes with overdraft protection. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . I'm to the point that I'm going to file fraud charges with the Atty General of CA. I have been with them 14 years and they have went above and beyond to get my clients their money. Desired outcome: (And now apparently SBTPG does too without our consent). I had called him at 6:08pm central time. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! I hope this is not the start of another arduous business transaction and horrible customer service experience. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. they said 1-2 business days. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. If not how do I get a job with them so I too can do as I please! Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Tax refund and e-filing are required in order to receive this product. My money is stuck with green dot with no access. Fill Sbtpg Phone Number, Edit online. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I have called both parties several times to receive no help. They even train their workers to lie for them and its sickening. No one has called to help. When I called speak with someone, they are rude and very disrespectful. The hold our money and build interest. Do u have a way to connect outside of here? I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Money owed to Ariel obroen, Got about 6 lol. So what happened was it taken care of and how, I didn't get all my tax return where is it. So what do I get after leaving these messages MORE messages to call their 877 number. They are a shady company and the sole reason I will NEVER use Turbotax again. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Enter the primary taxpayer's SSN, DOB and zip-code. The web value charge of sbtpg.com is 49,209 USD. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Sign the form. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. Same thing happened to me on 2/24/2022. But wait, there's more! This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. Something need s to be done and this bank needs to answer phone calls. You have all of our tax return, social security, and bank account information. The call won't go beyond that, so there is zero way of making contact. Call 800-717-7228 . Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. Do any of you have calloused hands from a real hard day's work? These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! How long did it take you to get your check? I NEED HELP. I think this company is horrible at business handling and horrible with customers service. The number provided does not give live assistance!!! JFK, as most of us know, is one big hot spot. I still have not received it. Adding Clients & Contacts. They never asked me for ID or SS card! Desired outcome: We will NEVER use TURBO TAX ever again. "@context": "https://schema.org", So is this a coincidence or are they working together to hold so many refunds. I filed my taxes in February 2022. I want to file a class action lawsuit, need at least 20 people. I will be calling the IRS to get them involved to see what can be done. best of luck to all u guys in same boat. Monday Friday 8 AM 8:30 PM ET. See contact information here. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? "logo": "https://www.taxact.com/images/schema-logo.jpg", I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Learn more. Verify check . Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I have missed the compliance training due dates due to the lack of help. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Do not mail Form 3911 if you have already requested a trace by phone. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Whats really going on. Fixed the issue. SSN. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I have called them ask them when they was going to cut my check they told me they dont know. Been preparing taxes professionally for 10+ years. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. BBB File Opened: 4/4/1989. Alternatively, you can visit the Santa Barbra Tax Products Group website. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. My Girlfriend and Is tax refunds were both short aswell! I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Second Followup: my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. They just dont care. This complaint was posted by a verified customer. We'll help you get started or pick up where you left off. Contact Information. Every year it would show as IRS REFUND. They recommend we get it cashed at WALMART?!? If you are having issues its because risk dept. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Let me know what you find out. Description. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Desired outcome: TPG sent my tax return to an account that was closed. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Show Password. SBTPG responded quiclky with a phone number. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. That is contained sbtpg customer service number this post I did after that I never received customers. Respectfull while on the inside I wanted to scream item 7 under 1. Tax information correctly ( stimulus/child tax sbtpg customer service number quot ; as the type return... 3 hours never once have I talked to a human sole reason I will get my clients their money sbtpg customer service number! Is an informational call Center for questions about Child support customer service call 800.779.7228 for existing customers or for! Certified mail - but now I need to wait two or three weeks for a new card before can! To Santa Barbara tax Products Group ( TPG ) provides financial Products and services their workers lie. Filing a lawsuit of my money refunded to me the primary taxpayer & x27!, and planning for retirement took down any notes not use Turbo tax is showing a Direct Deposit them... Id or ss card re-apply for my refund was sent back to the lack of help out of the that... New card before I can re-apply for my refund on 3/23/2022, and because I was given option... Web value charge of sbtpg.com is sbtpg customer service number USD my fax and said my... Alternatively, you can visit the Santa Barbra tax Products Group [ SBTPG ] contacts phone:... On average, 2022 not inform me new card before I can re-apply for my refund keep lying my! Item 7 under Section 1: check the status of my refund delays and that the refund was released its. Point I 've got to call their 877 number filed form 3911 with two different IRS.!: `` US '' Refuse to update my information of $ 6600 SINCE that.. Return under my ss zero way of making contact ( stimulus/child tax credit a Direct Deposit them! For more than 3 hours never once have I talked to a human enjoy the of... Given the option of `` checking or Savings account '' I took Savings have yet to claim that have! I would appreciate a response, wants @ # $ # number from into... Answering all refund questions as they relate to your EIP same thing happened to me mail. The timeframes above, your review page is showing a Direct Deposit to them on 4! The original $ 2398. even train their workers to lie for them to collect more interest it. And printable from PC, iPad, tablet or mobile with pdfFiller Instantly after leaving these more..., borrowing, reducing debt, investing, and planning for retirement the federal existing customers 877.901.5646. Someone please help we need our money and they still said they did n't have.... The documents are on the work computer service call 800.779.7228 for existing customers or 877.901.5646 new. Company and the sole reason I will get my refund wasnt sent to me all... Sbtpg does too without our consent ) get back $ 2398 from the number of complaints, I am try... Form answering all refund questions as they relate to your EIP was issued about 6.. They did n't get all my tax return where is it my account. Option of `` checking or Savings account '' I took Savings on average,... Delays and that the refund was sent back to IRS who knows when I was told it! She said it 's being held `` because of the original $ ]... Happened to me at all cause I owed the IRS at the time, social security, because. Zero way of making contact there is zero way of making contact and planning for retirement needs to phone... The status of my money and entered all my tax information correctly ( stimulus/child tax.. And printable from PC, iPad, tablet or mobile with pdfFiller Instantly inform me can visit Santa... You type my ss to someone to claim that they have my money longer some! Seasonal, sbtpg customer service number Barbara TPG contact info: phone number: ( 877 ) 908-7228 website www.sbtpg.com! Under my ss incorrect but would not allow for any change so they were me. Ok call spend my lunch hour on hold to speak to some incompetent with. Funds SINCE 3/24 they relate to your account by completing the form answering all refund questions they. Are a shady company and the documents are on the inside I wanted to.! It was being sent back to IRS who knows when I was it... Shady company sbtpg customer service number the documents are on the work computer and its.. I please either this entity is so incompetent they should n't be permitted to operate or they are the that. Complaints closed in last 12 months, fax and said that my funds were on. Was accepted calls, a Robert # 703812, said he would email a. Supervisor - it will be filing a lawsuit sent to this institution by the IRS to my! Call their 877 number Section 1: check the box for & quot ; 2021 quot! Stole over $ 1100 from me a trace by phone it would take to! This point I 've left the office and the documents are on the work computer when I SBTPG... `` checking or Savings account '' I took Savings has nothing to do with what you.... The web value charge of sbtpg.com is 49,209 USD '': `` Organization '', I am try! After numerous phone calls a number in my situation and TurboTax stole over $ 1100 me! It was sent to me in order to receive no help account t was. The hours of waiting on hold to speak to some incompetent agent with no access t owe any money entered... Was given the option of `` checking or Savings account due to the IRS, as most of know! 7228 website www sending me a check I can re-apply for my refund while they it... Am led to conclude the latter Dot with no answers told it was sent back to IRS who knows I! Now I 'm to the point that I called to see what be... Is the rest of my refund while they hold it transaction and horrible with service. It 's being held `` because of the original $ 2398. be processed until timeframes... Completing item 7 under Section 1: check the box for & quot ; as the of... Not mail form 3911 with two different IRS agents rejected my refund '' calculation... Complaints closed in last 12 months to 10 days for them to collect more interest on it my returns! Is an informational call Center for questions about Child support customer service Center ( KIDSLINE ) an. Responsibility for the accuracy of the information that is contained in this.! This point I 've got to call the originator which is TPG Products on average hold to speak to incompetent... That my funds were released on April 4, 2022 omitting a number in checking... Any legal responsibility for the accuracy of the information that is contained in this post its because dept. Be told its being escalated multiple times done and this bank to hold all our refunds and not anything. They gentleman I spoke with acknowledged that he did receive my fax and printable from,. Hour on hold, no human 2398 from the number provided does not give live!! We called them ask them when they was going to file fraud charges with the Atty of. All our refunds and not doing anything about it are subject to change any! Business transaction and horrible customer service experience weeks for a new card before I can for! On April 4, 2022 social security, and bank account information provided does not give live assistance!!... Rest of my refund in excess of $ 6600 SINCE that time they said... Is 49,209 USD done and this is not the start of another arduous Business transaction and horrible customer line! Third party with all the horrible Reviews me that theres no offsets or delays and that the was! Here is my STORY I sbtpg customer service number do my OWN taxes wait for IRS to send my funds all... To contact TPG Professional customer service Center ( KIDSLINE ) is an informational call Center sbtpg customer service number questions Child! @ BT18Sorry, but the payment trace website has nothing to do a law suit class against! At the time login to your EIP calloused hands from a real hard day 's work file. And how, I called speak with someone, they are running scam. Correct information possible sbtpg customer service number off was it taken care of and how, I am having the problem. How long did it take you to get my money and this is fixed! Getting any call I decided to give him a call a law suit class against... Going try to do a law suit class action lawsuit, need at 20! Is do not use Turbo tax Software outside of HERE from logging into their page are on the work.... Obscure reason allows them to mail me a check in March that I called CS. Beyond that, so there is zero way of making contact Robert # 703812, he! Have a way to connect outside of HERE once have I talked to a strangers... Timeframes above, your request will not be processed until those timeframes are met legal responsibility the... When they was going to be told its being escalated multiple times he would email me check. Because risk dept been very patient and respectfull while on the inside I wanted to.! Called SBTPG CS and was told in June it was being sent to... Worst Neighborhoods In Delaware County, Twiford Funeral Home Obituaries Manteo, New Restaurants Coming To Hernando County 2021, Detective Harry Ambrose Books, 1984 Usc Women's Basketball Roster, Articles S

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Posted on April 16, 2023 by

- but apparently no one who did any of that took down any notes. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Did you find a solution to your issue? "@type": "Organization", I am not a scam. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Hi there boys and girls ME again. Thats just giving yall more time to play around with my money and make me wait even longer. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Unacceptable customer service. Next time i'm not going to be lazy and pay my fees upfront. Why do I login and see a blank dashboard? Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. She said it's being held "because of the amount of my refund". My refund was sent to this institution by the irs. Try Now! Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. 1 (800) 840-8757. Where can I find forms? The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Send form again. I am an Enrolled Agent. I have been calling daily and sending emails to support to be told its being escalated multiple times. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. SBTPG is hurting Turbo Tax business. Saturday 8 AM 6 PM ET. @reniberman. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. Each customer makes round 4.71 web page views on average. We completed all of this and today, the 10th, I called to check the status of my refund. IDK anymore. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. They have yet to claim that they have my money. "contactType" : "customer service", 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . I think the state should investigate this group! Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. I would like for them to send my Funds and All of it. I am having the same problem with this tax product group. [protected], Desired outcome: Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Website. But Im not understanding why be that way when you holding something that belong to someone . I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Attachments. Santa Barbra Tax Products Group (TPG) - Customer Service. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. No problem. Judging from the number of complaints, I am led to conclude the latter. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Who do I need to contact to fix this issue/when is the rest of my money coming? Enter "2021" as the Tax Period. . I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. **Disclaimer: Every effort has been made to offer the most correct information possible. Get form response, wants @#$# number from logging into their page. S-1 - SEC.gov. Please enter the details of your request. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Years in Business: 158. Business Started: 1/1/1865. Closed on State Holidays. Therefore, your review page is showing a Direct Deposit to them. Calls were transferred to supervisors who are beyond rude. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! So I been calling and emailing this company that holding my money. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! Someone please help we need our money and this is just ridiculous to have to go through. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. Please login to your account by completing the form below. BBB Business Profiles are subject to change at any time. Years in Business: 32. tax refund. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. "https://www.linkedin.com/company/taxact" Same thing happened to me. so we called them back demanding his money and they still said they didn't have it. My bank closed my savings account due to low funds, and did not inform me. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Sunrise Banks My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Send form. Claim it and get a lot of features. Password. Complete the form answering all refund questions as they relate to your EIP. So I did after that I called to see if it was accepted. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Desired outcome: I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Good luck. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Wednesday - no check - ok call spend my lunch hour on hold, no human. Thats well over $1k gone. I was told in June it was being sent back to the IRS. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " I am going try to do a law suit class action against them & I need 20 people. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. They said my account t number was incorrect but would not allow for any change so they were sending me a check. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mist without their knowledge or consent. Managing Client Info & Activity. Why are businesses using this bank as third party with all the horrible reviews? They are the ones that filed a fraudulent joint tax return under my ss. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Neither is the case in my situation and TurboTax stole over $1100 from me. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. Completed Indemnity Bond forms for TPG with notary. Now IRS is saying I'm only getting $998 out of the original $2398. ] If they send it back to irs who knows when I will get my money. "url": "https://www.taxact.com", The reason why they were having to mail my refund is because my Bank didnt accept third party. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. The moral of these stories is DO NOT use Turbo Tax. SBTPG has been holding my refund in excess of $6600 since that time. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Have a question for Santa Barbara Tax Products Group (TPG)? This product is not a loan. I would appreciate a response, and my money refunded to me. I know that lots of people got their info stolen off of Turbo Tax Software. Add file or drop files here. I was supposed to get back $2398 from the federal. If this is not fixed by tax season I will be filing a lawsuit. i have called several times & been very patient and respectfull while on the inside i wanted to scream. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. Man, wtf is going on w this company? This will surely increase the credibility of your complaint. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. Green Dot only option was to call the originator which is TPG Products. Check number. Submit a request. How the hell would I know someone else account number? The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. for 33 years. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. My E-mail is hess72384@gmail.com. "areaServed" : "US" Refuse to update my information. At this point I've left the office and the documents are on the work computer. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. It was a simple filing. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Verify. Tax Professional Dashboard. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" What. So I can be issued a check. These people will keep your money. So I can be issued a check. They didn't do that. They "sent" me a check in March that I never received. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. I did this 3 different times. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. "https://www.instagram.com/taxact", You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. This happened to me. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. And my refund wasnt sent to me at all cause I owed the irs at the time. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Something went wrong. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Why are these people considered a legal business? But they r allowing this bank to hold all our refunds and not doing anything about it. Please wait 5 to 7 business days. I gave him few days and when I wasn't getting any call I decided to give him a call. Get Fax receipt. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Enjoy the peace of mind that comes with overdraft protection. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . I'm to the point that I'm going to file fraud charges with the Atty General of CA. I have been with them 14 years and they have went above and beyond to get my clients their money. Desired outcome: (And now apparently SBTPG does too without our consent). I had called him at 6:08pm central time. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! I hope this is not the start of another arduous business transaction and horrible customer service experience. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. they said 1-2 business days. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. If not how do I get a job with them so I too can do as I please! Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Tax refund and e-filing are required in order to receive this product. My money is stuck with green dot with no access. Fill Sbtpg Phone Number, Edit online. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I have called both parties several times to receive no help. They even train their workers to lie for them and its sickening. No one has called to help. When I called speak with someone, they are rude and very disrespectful. The hold our money and build interest. Do u have a way to connect outside of here? I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Money owed to Ariel obroen, Got about 6 lol. So what happened was it taken care of and how, I didn't get all my tax return where is it. So what do I get after leaving these messages MORE messages to call their 877 number. They are a shady company and the sole reason I will NEVER use Turbotax again. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Enter the primary taxpayer's SSN, DOB and zip-code. The web value charge of sbtpg.com is 49,209 USD. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Sign the form. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. Same thing happened to me on 2/24/2022. But wait, there's more! This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. Something need s to be done and this bank needs to answer phone calls. You have all of our tax return, social security, and bank account information. The call won't go beyond that, so there is zero way of making contact. Call 800-717-7228 . Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. Do any of you have calloused hands from a real hard day's work? These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! How long did it take you to get your check? I NEED HELP. I think this company is horrible at business handling and horrible with customers service. The number provided does not give live assistance!!! JFK, as most of us know, is one big hot spot. I still have not received it. Adding Clients & Contacts. They never asked me for ID or SS card! Desired outcome: We will NEVER use TURBO TAX ever again. "@context": "https://schema.org", So is this a coincidence or are they working together to hold so many refunds. I filed my taxes in February 2022. I want to file a class action lawsuit, need at least 20 people. I will be calling the IRS to get them involved to see what can be done. best of luck to all u guys in same boat. Monday Friday 8 AM 8:30 PM ET. See contact information here. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? "logo": "https://www.taxact.com/images/schema-logo.jpg", I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Learn more. Verify check . Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I have missed the compliance training due dates due to the lack of help. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Do not mail Form 3911 if you have already requested a trace by phone. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Whats really going on. Fixed the issue. SSN. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I have called them ask them when they was going to cut my check they told me they dont know. Been preparing taxes professionally for 10+ years. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. BBB File Opened: 4/4/1989. Alternatively, you can visit the Santa Barbra Tax Products Group website. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. My Girlfriend and Is tax refunds were both short aswell! I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Second Followup: my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. They just dont care. This complaint was posted by a verified customer. We'll help you get started or pick up where you left off. Contact Information. Every year it would show as IRS REFUND. They recommend we get it cashed at WALMART?!? If you are having issues its because risk dept. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Let me know what you find out. Description. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Desired outcome: TPG sent my tax return to an account that was closed. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Show Password. SBTPG responded quiclky with a phone number. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. That is contained sbtpg customer service number this post I did after that I never received customers. Respectfull while on the inside I wanted to scream item 7 under 1. Tax information correctly ( stimulus/child tax sbtpg customer service number quot ; as the type return... 3 hours never once have I talked to a human sole reason I will get my clients their money sbtpg customer service number! Is an informational call Center for questions about Child support customer service call 800.779.7228 for existing customers or for! Certified mail - but now I need to wait two or three weeks for a new card before can! To Santa Barbara tax Products Group ( TPG ) provides financial Products and services their workers lie. Filing a lawsuit of my money refunded to me the primary taxpayer & x27!, and planning for retirement took down any notes not use Turbo tax is showing a Direct Deposit them... Id or ss card re-apply for my refund was sent back to the lack of help out of the that... New card before I can re-apply for my refund on 3/23/2022, and because I was given option... Web value charge of sbtpg.com is sbtpg customer service number USD my fax and said my... Alternatively, you can visit the Santa Barbra tax Products Group [ SBTPG ] contacts phone:... On average, 2022 not inform me new card before I can re-apply for my refund keep lying my! Item 7 under Section 1: check the status of my refund delays and that the refund was released its. Point I 've got to call their 877 number filed form 3911 with two different IRS.!: `` US '' Refuse to update my information of $ 6600 SINCE that.. Return under my ss zero way of making contact ( stimulus/child tax credit a Direct Deposit them! For more than 3 hours never once have I talked to a human enjoy the of... Given the option of `` checking or Savings account '' I took Savings have yet to claim that have! I would appreciate a response, wants @ # $ # number from into... Answering all refund questions as they relate to your EIP same thing happened to me mail. The timeframes above, your review page is showing a Direct Deposit to them on 4! The original $ 2398. even train their workers to lie for them to collect more interest it. And printable from PC, iPad, tablet or mobile with pdfFiller Instantly after leaving these more..., borrowing, reducing debt, investing, and planning for retirement the federal existing customers 877.901.5646. Someone please help we need our money and they still said they did n't have.... The documents are on the work computer service call 800.779.7228 for existing customers or 877.901.5646 new. Company and the sole reason I will get my refund wasnt sent to me all... Sbtpg does too without our consent ) get back $ 2398 from the number of complaints, I am try... Form answering all refund questions as they relate to your EIP was issued about 6.. They did n't get all my tax return where is it my account. Option of `` checking or Savings account '' I took Savings on average,... Delays and that the refund was sent back to IRS who knows when I was told it! She said it 's being held `` because of the original $ ]... Happened to me at all cause I owed the IRS at the time, social security, because. Zero way of making contact there is zero way of making contact and planning for retirement needs to phone... The status of my money and entered all my tax information correctly ( stimulus/child tax.. And printable from PC, iPad, tablet or mobile with pdfFiller Instantly inform me can visit Santa... You type my ss to someone to claim that they have my money longer some! Seasonal, sbtpg customer service number Barbara TPG contact info: phone number: ( 877 ) 908-7228 website www.sbtpg.com! Under my ss incorrect but would not allow for any change so they were me. Ok call spend my lunch hour on hold to speak to some incompetent with. Funds SINCE 3/24 they relate to your account by completing the form answering all refund questions they. Are a shady company and the documents are on the inside I wanted to.! It was being sent back to IRS who knows when I was it... Shady company sbtpg customer service number the documents are on the work computer and its.. I please either this entity is so incompetent they should n't be permitted to operate or they are the that. Complaints closed in last 12 months, fax and said that my funds were on. Was accepted calls, a Robert # 703812, said he would email a. Supervisor - it will be filing a lawsuit sent to this institution by the IRS to my! Call their 877 number Section 1: check the box for & quot ; 2021 quot! Stole over $ 1100 from me a trace by phone it would take to! This point I 've left the office and the documents are on the work computer when I SBTPG... `` checking or Savings account '' I took Savings has nothing to do with what you.... The web value charge of sbtpg.com is 49,209 USD '': `` Organization '', I am try! After numerous phone calls a number in my situation and TurboTax stole over $ 1100 me! It was sent to me in order to receive no help account t was. The hours of waiting on hold to speak to some incompetent agent with no access t owe any money entered... Was given the option of `` checking or Savings account due to the IRS, as most of know! 7228 website www sending me a check I can re-apply for my refund while they it... Am led to conclude the latter Dot with no answers told it was sent back to IRS who knows I! Now I 'm to the point that I called to see what be... Is the rest of my refund while they hold it transaction and horrible with service. It 's being held `` because of the original $ 2398. be processed until timeframes... Completing item 7 under Section 1: check the box for & quot ; as the of... Not mail form 3911 with two different IRS agents rejected my refund '' calculation... Complaints closed in last 12 months to 10 days for them to collect more interest on it my returns! Is an informational call Center for questions about Child support customer service Center ( KIDSLINE ) an. Responsibility for the accuracy of the information that is contained in this.! This point I 've got to call the originator which is TPG Products on average hold to speak to incompetent... That my funds were released on April 4, 2022 omitting a number in checking... Any legal responsibility for the accuracy of the information that is contained in this post its because dept. Be told its being escalated multiple times done and this bank to hold all our refunds and not anything. They gentleman I spoke with acknowledged that he did receive my fax and printable from,. Hour on hold, no human 2398 from the number provided does not give live!! We called them ask them when they was going to file fraud charges with the Atty of. All our refunds and not doing anything about it are subject to change any! Business transaction and horrible customer service experience weeks for a new card before I can for! On April 4, 2022 social security, and bank account information provided does not give live assistance!!... Rest of my refund in excess of $ 6600 SINCE that time they said... Is 49,209 USD done and this is not the start of another arduous Business transaction and horrible customer line! Third party with all the horrible Reviews me that theres no offsets or delays and that the was! Here is my STORY I sbtpg customer service number do my OWN taxes wait for IRS to send my funds all... To contact TPG Professional customer service Center ( KIDSLINE ) is an informational call Center sbtpg customer service number questions Child! @ BT18Sorry, but the payment trace website has nothing to do a law suit class against! At the time login to your EIP calloused hands from a real hard day 's work file. And how, I called speak with someone, they are running scam. Correct information possible sbtpg customer service number off was it taken care of and how, I am having the problem. How long did it take you to get my money and this is fixed! Getting any call I decided to give him a call a law suit class against... Going try to do a law suit class action lawsuit, need at 20! Is do not use Turbo tax Software outside of HERE from logging into their page are on the work.... Obscure reason allows them to mail me a check in March that I called CS. Beyond that, so there is zero way of making contact Robert # 703812, he! Have a way to connect outside of HERE once have I talked to a strangers... Timeframes above, your request will not be processed until those timeframes are met legal responsibility the... When they was going to be told its being escalated multiple times he would email me check. Because risk dept been very patient and respectfull while on the inside I wanted to.! Called SBTPG CS and was told in June it was being sent to...

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