Passengers wishing to request refunds must do so on the cruise line's website. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. All of Vikings competitors made the same offer. This tour was our first and last river cruise at least with viking. And heres a 2015 case involving United frequent flier points. We are taking our first river cruise in April through Holland and Belgium. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Viking River. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. to join our vibrant team at Viking Crew in Abroad. Big Mistake! May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. The total cost was $15,599, including a three-day land add-on and travel insurance. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. At this point there is no way of considering Viking for any subsequent cruises. Had there been, she could have answered the question, 125 percent of what?. Community Rules apply to all content you upload or otherwise submit to this site. I appealed twice and they still refused a refund. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. I must of misunderstood where you were having trouble with vouchers and such. Based on what I see here, I wonder why anyone would do business with this company. I've already done my part. Hertz billed her for eight extra days on her car. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. I have been recommended that I not be vaccined and I asked for a refund. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Claire and Stanley Keyles planned a dream vacation for June 2020. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Viking River Cruise Guide. If you can't travel as planned you must cancel or change your reservation as soon as possible. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We were shuttled around on a bus from one ship to another. The cruise was cancelled!!!!!! But their offers are clearly disingenuous. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Business Incorporated: They may sound sympathetic. And now she has a Viking cruise voucher problem that seems unsolvable. I called them the next day to request a refund instead of the voucher. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. With all The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. But lets say you want to accept Vikings offer. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. But for me, the best explanation is that the company is in business. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. CC Help Jenn Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. (In fact, first time to Europe). And I have a miserable autumn date to sail on, she adds. VikingCruises, Community Specialist at Viking Cruises, responded to this review. $10.00 True enough this particular flight was selling for nearly 500pp in economy. Wheres my airline ticket refund from GotoGate? Sears couldnt deliver my appliances. its a lot of money to spend and most want value for money. I then asked whether we could board the ship in Valletta if already in Malta on holiday. That would be your quickest way of making contact. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Most Viking cruises offer extensions either at the start or the end of the trip. *This voucher can be used on any new Viking cruise and will be applied at booking. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! I can't get a response to my messages. So it could be a good experience, as long as you do your own homework. You still had your local tours and many other items included. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. What was her trick, other than contacting the right person? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 1. Viking should not sell a product that it cannot convey. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. That way, you can cancel if the water level disrupt your RIVER CRUISE. Ive called repeatedly to complain - I was told someone would call me. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . This is the version of our website addressed to speakers of English in the United States. I would not recommend Viking River Cruises to anyone. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Covid hit and we were unable to go in May 2021. So Fosse had no way of knowing how they were calculating the percentage. Is this really the end of junk fees in travel? They dont particularly care what their image is other than great river and ocean cruises. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. So future customers will be spared any such ill treatments. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Family members had all paid. When it was clear that COVID-19 was really serious, we canceled, she explains. I booked a trip of a lifetime to celebrate my 60th Birthday. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). :rolleyes:). Read (or re-read) post #24 above. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Stanley Keyles looks at the Viking River Cruise website. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The water level disrupt your river cruise at least with Viking this site your voyage with peace of mind above... Valletta if already how to get a refund from viking cruise Malta on holiday i called them the next day to refunds... 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In November, but Viking wanted another $ 1,652 for it in addition to the vouchers so!

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