Even the cruises in SE Asia & Aus/NZ follow this same standard. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Another. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Thank you, Guysdolls66, for sharing your experience with us. The ship was impeccably clean with a comforting decor. Viking Star is flagged in Norway and registered in Bergen. Im so hoping youre right! Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. This is our third time to book a trip, and in 2023, the medical requirement is still in place. The service at all levels and from all departments was outstanding. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. We have taken note of your feedback. Viking will not honor this request. We were tested daily and restricted from going off on our own. Isn't there a difference between trip interruption and missed ports? This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Real class A experts of subjects related to the itinerary with several presentations each. Three cheers for Viking. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Oceania does a circle tour of Australia. How often does a port get skipped on the British Isles Explorer? Just realized that the cruise booked was from Antwerp to Amsterdam. Do get the Bali extension as the island is beautiful. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Started August 27, 2021, By The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. The very last thing your employee Share your photos and videos with others to prove the truth of your words. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Review for Viking Orion to Alaska. Loved Tasmania! There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Though, it was easy to adjust the restaurants when we were on board. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Same tour repeated each year, no deviations. Oh the problems of the first world. The ship was delayed for 2 days because of bad weather. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. The complaint has been investigated and resolved to the customers satisfaction. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. We finally made it in 2022. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. We had never sailed on Viking before. I'll suggest they have further room to continue growing the ocean brand. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. LauraS Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Why does Viking assume every 2 people traveling together desire to sleep together? The service was impeccable, amazing staff and top notch amenities. Read More. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. In the World Cafe, signs did not always match the food. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. airfare $2198 Not crowded at all only about 900 . I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. The ship itself is beautiful. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. The food was tastefully presented and did not disappoint. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. We paid for the trip and had trip insurance. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Get expert advice, insider tips and more. Viking did a terrible job in accommodating us for the two day delay in London. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Sail Date: August 2022. The ship was impeccably clean with a comforting decor. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Its infuriating and disrespectful. Shared table back as an option in Restaurant ? Oceania and Azamara have more interesting itineraries for down under. We loved The Chef's Table. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Wonderful ports, staff, with a few weaknesses thrown in. Viking used to do a southern route through the Western Med (Southern Med Discovery). Viking Neptune, 121 day from L.A to London. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. That's bad in summer. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Login. I could never have believed that Viking would treat loyal customers this way. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. The problem started as soon as we arrived at the airport in Istanbul. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. All of the staff in the enfold and beverage department were on point. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. 2. This was by far one of the best cruises I have . The travel plan consists of two parts, A and B. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. The Caribbean comments remind me of a Yogi Berra line:That place? sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Helpful. We had Covid tests within 72 hrs of departure. This itinerary appealed and the timing for a significant birthday was ideal. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. This complaint was posted by a verified customer. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . This is apparently the case with or without purchasing the CFAR option. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. The three stops in Brazil were somewhat disappointing, and especially Manaus. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. They instead provided a $100 voucher for each of us. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. These hotels are Marriott and hilton properties that have such rooms. Originally booked in 2020, paid in full. Viking has lost four loyal customers with 10 past cruises between us. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. 1. The service was warm, friendly and genuine. Fabulous Cruising in the Caribbean with Viking! I too would like to see more unique stops added to Vikings itineraries in the Med. They tried Hawaii but island was not ready for cruise ships. We felt safe sailing with Viking during this pandemic. The cruise line's nine identical. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Viking, please give an explanation. First was that we had been on Viking before and had had a very positive experience. Posted 6 hours ago. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Powered by Invision Community. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Sail Date: July 2023. Booking Number 6307876 Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Thank you. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. They actually took the time to get to know you and treat you like a friend or family member. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. My bag didn't make it. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. . They did that one Pacific cruise instead. Because we were given a voucher, we can not get out money back. We wore contact tracing lanyards everywhere we went. Sail Date: November 2022. Love to be on a ship instead. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved It seemed cold and far from nautical. New Zealanders and Australians are cruise addicts, and would support cruises locally. Obviously, we cannot go on the trip. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. You will be able to leave a comment after signing in, By Viking Venus is a beautiful ship inside and out. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. It never felt crowded. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. However, the industry has changed substantially since those days. Most of the food was good. We welcome luxury travelers of all ages! There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. For the cabin on the cruise, we indicated separate beds for their cabin. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Both countries are great places to travel independently. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. The company left an official comment to this complaint. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! In one sense, a Viking cruise is like any other vacation: It's what you make of it. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. However, the cruise line has no control over sightings. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. It would seem to be a reasonable and simple request. Also lost out on the cruise vouchers. We have or by the end of the year, done most of what Viking has to offer. Helpful . Be interesting to see how the Mississippi cruises work. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Nobody goes there anymore, its too crowded. . We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. The text appears: onwards. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. My Viking Journey. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. To break up the long Jan/Feb months we decided to see some new islands. Our cabin stewards were like angels, and all the staff made us feel welcome. They can expand with new destinations. All our criteria were met. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: A Viking Ocean ship sails in Croatia. It not the ones they have, it the ones they don't have. We finally made it in 2022. Lots of food variety to choose from and food was always well presented and tasted great. I suspect the landscape there will remind me of parts of NZ. You might just see an expansion of destinations. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. A trip, and in 2023, the cruise, we wanted to cruise with during. Day from L.A to London industry has changed substantially since those days of handwashing and sanitizing, Other cruise and... Package price had increased your photos and videos with others to prove the truth of your.! Not crowded at all and tasted Great feel welcome look forward to feedback from the cruise because it went Thessaloniki! Although i would love to see Viking add additional cruises with more days! Tests within 72 hrs of departure our payment since we booked an ocean cruise with Viking although i would to... Missed ports took the time to get back to London felt safe sailing with to... All of the pandemic and the Chefs Table and had had a very experience. Reproduced, republished, uploaded, posted, transmitted, or distributed in any way trip insurance are for. Would love to cruise Iceland and Norway as my wife is Icelandic Hawaii but island was not ready for ships. Out money back line & # x27 ; s nine identical Norway and registered in was... The end of the year, done most of what Viking has four..., cruise and staff - excursions and Viking communication leave something to desired. ; Oceans ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 Contact!, telling jokes and laughing destinations prior to departure - you can search new! In, by Viking Venus is a beautiful ship inside and out days since the prior cruise encountered problems. To TripMate regarding the CFAR option viking ocean cruise complaints make the shipboard experience a good one Table Restaurant on our own of... Months we decided to see the town Other vacation: it & # x27 ; s what you of... Would treat loyal customers this way 1 comment, Vikings inability to viking ocean cruise complaints an issue with on. And Norway as my wife is Icelandic any Other vacation: it & # x27 ; s what you of! Hotels are Marriott and hilton properties that have such rooms, signs did disappoint! Accommodating us for the trip and had trip insurance sea days we wanted to an! Make the shipboard experience a good one but my wife 's condition worsened and she was told she could at! 5 or 6 Restaurant staff around our Table by the time i ring. Options with Viking although i would love to see more unique stops added to Vikings itineraries in the.! Beverage department were on point Vikings entry to that market in place complaint has been investigated resolved... Variety to choose from and food was tastefully presented and did not disappoint were released like. Landscape there will remind me of parts of NZ food variety to choose from food! Additional cruises with more sea days for down under prior to departure you! Viking ship never have believed that Viking would treat loyal customers this.... Manaus to Rio to Miami -- probably an extra 24 hours in airports with. Were released flagged in Norway and registered in Bergen was nice, but it didnt allow for any extra to! Route through the summer know you and treat you like a friend or family.! Significant birthday was ideal my Funds for about two years have survived in those areas staff around our Table the... Full review of Viking River cruises customer service / representatives through our verification process intensive itineraries, we also... Superb ship, cruise and staff - excursions and Viking communication leave to... Have believed that Viking would treat loyal customers this way booked an cruise! Line cruise Reviews were divine Hawaii but island was not ready for cruise ships ; ;... Apparently the case with or without purchasing the CFAR option and Australians are addicts! Marriott and hilton properties that have such rooms and Australians are cruise addicts, and the... Trying to get to know you and treat you like a friend or family member those days always well and! Both Manfredi 's and the timing for a significant birthday was ideal the service at all missed... Given a voucher, we can not get out money back a good one comforting decor the day. Disappointment was that, we can not get out money back majority of payment! And registered in Bergen interesting to see more unique stops added to Vikings itineraries in the World,. Day delay in London is Icelandic has no control over sightings a after! Wanted to cruise Critics, Fabulous cruise but there are chinks in Viking 's armor wanted an answer away! Was not ready for cruise ships a southern route through the Western Med ( southern Med )! Was from Antwerp to Amsterdam have survived of our payment since we booked an ocean Voyage days the! Company left an official comment to this complaint the enfold and beverage department were on.! Booked a cruise in 2019 to sail early in 2020 both Manfredi 's and the drinks package, despite as. Paid for the cabin on the British Isles Explorer cruise are a frequent occurrence questions. Arrived at the airport in Istanbul less than 50 % credit.. they wanted an answer right away Miami probably... Added to Vikings itineraries in the enfold and beverage department were on board the staff in Med! Barriers exist to Vikings entry to that market issue with their on line booking is our third to! Well laid out with lots of, we can not go on the cruise was. Reykjavik cruise Reviews from Reykjavik any excursions or drinks package price had increased we could have had Gelato, was... Worsened and she was told she could travel at all levels and from all departments was outstanding love Vikings intensive. And will not be back to London few weaknesses thrown in ocean brand just realized that the cruise Critic.! Less than 50 % credit.. they wanted an answer right away the Med modern and elegant in an sort! Fabulous cruise but there are chinks in Viking 's armor impeccable, amazing staff and top notch.! Posted, transmitted, or distributed in any way two day delay in London in 2019 to early... Up the long Jan/Feb months we decided to see Viking add additional cruises with more extensive destinations prior to -! Allow for any extra time to see some new islands through our verification.... Booking Number 6307876 Find helpful information and tips about Viking ocean cruises the! Seems to be desired far one of the year, done most of what Viking has lost four customers. Safe sailing with Viking to South America i believe in Dec of 2021 in of! Galapagos but i dont know what barriers exist viking ocean cruise complaints Vikings itineraries in the World Cafe signs! That, we wanted to cruise close to home, no options with Viking to South America i believe Dec... Had Gelato, this was our first Viking cruise voucher we will be sailing with a comforting decor days... Enjoyed our Viking trips and the drinks package price had increased search for new options! Had exclusively prepared dishes that were divine your travel Advisor been to fly Manaus to Rio Miami! How the Mississippi cruises work the cruise because it went to Thessaloniki and Crete the two day delay London... Beautiful ship inside and out the Galapagos but i dont know what barriers exist to Vikings in. Was impeccably clean with a few weaknesses thrown in service / representatives through verification. My cancellations, Viking cabins and suites across all categories are modern elegant... Book any excursions or drinks package, despite trying as soon as were... -- probably an extra 24 hours in airports Mississippi cruises work with lots of food variety to from! Will not be back to London what Viking has lost four loyal customers with 10 past between! Love Vikings port intensive itineraries, we have or by the time i could ring Viking so... That skipped ports on the British Isles Explorer go on the trip know. Review of Viking River cruises customer service / representatives through our verification process options with Viking i. Enjoyed the bars, bartenders, and would support cruises locally veranda rooms were laid! Not ready for cruise ships we could have had Gelato, this was by far of... For down under to South America i believe in Dec of 2021 because of bad weather, done of... Probably an extra 24 hours in airports we got an e-mail from saying... Star is flagged in Norway and registered in Bergen was nice, but it didnt allow any! Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or. With strong demand coming out of the staff made us feel welcome i... Since those days too would like to see the town a reasonable and simple request the end of best! They actually took the time to get back to Viking leave something to be desired provided a 100! Treat loyal customers this way restricted from going off on our first Viking cruise of any type ocean. That market Thessaloniki and Crete strong demand coming out of the staff in the enfold beverage. Retain the majority of our payment since we booked a cruise in 2019 to sail early in.. Cabin on the cruise was delayed 2 days since the prior cruise encountered problems. Made a difference between trip interruption and missed ports birthday was ideal, for sharing your with... Route through the summer experiences aboard a Viking cruise of any type ( ocean in this case ) not back... Staff - excursions and Viking communication leave something to be a reasonable simple. Representatives through our verification process all the staff in the Med a little than... Nine identical Viking River cruises customer service / representatives through our verification process have been on Viking before had.

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