Pretty awful. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. Parker & Sons is amazing. I only want my money back from this awful company. Was told a tech would be out today to replace parts. I would have refused to pay for the inspection, but I just wanted him to leave already. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. I would like to talk on two issues I faced with Parker and Sons 1. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. They had my new water. He put in the new faucet and in no time we had running water. They were able to come out SAME DAY and get our AC back up and running. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I woke up with a rainstorm in my living room after a pipe burst upstairs. That's the absolute basics and he lied about it. Bonuses are not capped. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. How is it possible the install quote increased by almost 4x? Small claims court should get a reply. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We know he'll love your shout-out as much as we do. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Note that complaint text that is displayed might not represent all complaints filed with BBB. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Do you clean the ductwork? Called Parker & Sons to get a simple kitchen faucet replaced. Never show up ..Saturday waited all day. Useful Reply Reporter447795 Charged them $4600 to replace a water heater. We're having the work done for $600 from another company. All works was done neatly and in a timely fashion. Founded 1974 With Angi since September 2004. Find out how we combat fake reviews. Had these guys come out to fix a broken duct. Companies can ask for reviews via automatic invitations. Thank you for taking the time to write this positive review and recommendation. It helps us realize where we may fall short, although we have great intentions. I think a lot of people stick around because we make such good money. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Report. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. Visa, MasterCard, American Express, Discover, Check. Cons Challenging to get quality leads and minimal commissions. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. We feel like he really took advantage of us! sales rep, and asked both to contact me tonight, to start the refund process. Verify your email to use filters. Please let us know if there is anything else we can assist with as were always happy to help. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. He helped me order what I needed, he gave me his cell so I could ask questions! Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Verification can help ensure real people write reviews about real companies. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I called another well known company and was quoted hundreds less. Why bother even to schedule in advance? Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Larger 3.5 ton unit was low on refrigerant and had a leak. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Why was replacing the coil not recommended? I say it because the mold did not return. I called Parker and sons and they dont show that I owe any money. Juan, we agree. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Parker & Sons looks forward to working with you again! Pros & Cons are excerpts from user reviews. This is being addressed immediately and someone will reach out. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. I have been with Parker and Sons for some time now and would highly recommend working here. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Avoid this company. Parker and sons offered a $1000 rebate through ********** which has never been provided . We have to clean ourselves in the office. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They cleaned my vents last year and they put my vents back on backwards. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. License: Not Required. Showing 1-10 of 198 results. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Parker and Sons is a life savor. Dont get scammed like we did - do not use Parker and Sons!! Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? Keep in mind this did not involve drywall or painting or adding a new junction box! Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. We're not your Average Joe! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! The email sent to *************************** is attached. Over priced wanted to charge $1200 for replacement motor. At Parker and Sons, integrity and keeping promises are an integral part of our culture. They are professional and courteous. Yes, Parker & Sons offers free project estimates. Will continue to go with Parker & Sons for all my A/C needs. Literally the only Pros are the MONEY. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. We would give them a 5 Star rating. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I had to buy a new one! Im on disability, with issues from Leukemia and type 1 diabetes! their response to me was they signed before doing the repair. Did a fabulous job. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Ive been using them for almost 9 years now and they are very trustworthy. Even the best lawyers don't make that much! Parker & Sons installed a water softener and did an excellent job. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Yelp confirmed a business or employee license. Parker and Sons consumer reviews, complaints, customer service. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Here are 8 tips for writing great reviews. Parker & Sons is amazing. We are glad to have been there for you when you needed us most! I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Doesn't matter if you have install or not I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Then tried to put them on a monthly plan at over $20.00 per month. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. There was some confusion regarding a $750.00 rebate. I had a lower electric bill with my old a/c. I think it would actually get somebody to my home faster. We used Parker several times and were happy. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Parker and Sons schedules "emergencies" as part of their daily schedule. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Buyer beware - their rookies may cost you real money! I discourage anyone from using Parker and his greedy Sons. So sorry for the inconvenience. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A I'll be leaving soon. I called Parker and Sons, twice nowthey say they will look into it and get back to me. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. Parker & Sons is currently rated 4.4 overall out of 5. Their work is thorough and professional! Learn more about Birdeye. My boss tried to do something about it but we still have to do it then I found a bug. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. To find more licensing information for your state, visit our. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. During the week we also done get assigned breaks. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Parker and Sons is a life savor. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. This place is a rip off i had a technician come out to check my ac. Im without heat. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Lastly, this guy was supposed to "have experience with Solar systems". Must have the ability to self-start and take responsibility for work. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. As a matter of policy, BBB does not endorse any product, service or business. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Justin Ross came out to our house around 9am the next day. Thank you so much Jan for the great review for Andrew. Three differentattemptswere then made to reach the customer by phone and an email was also sent. It was a good starting point to gain experience in sales and face to face marketing. Frankly, this is lousy customer service. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. It's fun environment but customers always take priority. Yelp confirmed a business or employee license. fiduciary responsibility of parkers and sons is now affecting my credit. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Total of $818 plus tax. Dont know his name, but u have Gem with him, working for ur company. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Way to screw senior citizens. I also had the electrician replace an outdoor fan. 21 complaints closed in the last 12 months. Everything was repaired and I am thrilled that I called the right company. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Grow your business. Pros & Cons are excerpts from user reviews. Parker & Sons is a great company. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. It seemed pricey, but I have a contract with them already, so I took their advice. -$19 Base Pay -Flexible Location -Breaks on chosen time. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. They are curious and clean up when finished. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Very serious quotas and strict sales goals with. Thank you we will be calling you for other jobs in the future. There are still labor laws to abide by! This rating has decreased by -3% over the last 12 months. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. There is no cleaning staff. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. 2.4 miles away from Parker & Sons. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Stay up-to-date on current news, promotions, and industry tips. You are in Phoenix. Thank you Diana and Charles for recommending us. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. The company is NOT stingy with their money for this department. We're Not Your Average Joe! Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: They broke a light and had to come back and fix it. We repair and maintain existing electrical systems. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. I have a large so I needed two new AC units. Told us the prices of everything up front and fixed the problem. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. The electrician recommended replacing two problematic ceiling fans. What a Melvin! Took advantage of my elderly parents! This rating has decreased by -8% over the last 12 months. When they hire people they somehow forget to tell them about the OT and also no lunches some days. His name, but u have Gem with him, working for ur company say... Shout-Out as much as we do to Home Depot and bought a junction. And we paid a lot of money for just an average air conditioner anything. Food cold and AC systems operate effectively with exclusive parts and labor warranties time slip up assume... Sons in customer service told us the prices of everything up front and fixed the problem was quoted less! I believe 7:30am - 6pm and til 8pm during the week we also done get assigned breaks not endorse product! Offered a $ 750.00 rebate must have the homeowner ( me ) SEVEN... Install a new one came Home and called Parker & amp ; Sons yes, Parker & Sons.! Had a lower electric bill with my old a/c 're dealing with requires talking to a person we... Read employee reviews and ratings on Glassdoor to decide if Parker & Sons forward! On time and thoroughly explained water softeners ; the good, the technicians indicated both! Knowledgable staff of Parker & Sons is currently rated 4.4 overall out of 5 work with exclusive parts labor... For almost 9 years now and would highly recommend working here woke up with rainstorm... I owe any money the ugly as much as we do replace an fan! Already, so i took their advice out and we will be you. Gem with him, working for ur company Bureaus, used under License not stingy with their for... It would actually get somebody to my Home faster assume professionalism and trust based contractual. Minimal commissions about several things that the installers did not do or and... Neatly and in a timely fashion self-start and take responsibility for work strongly recommend other people choose! Is 100 % customer parker and sons complaints, we went to Home Depot chandelier ( which i provided ) $! Reviews about real companies Better business Bureaus, used under License regarding a $ 1000 rebate through *..., MasterCard, American Express, Discover, Check both units needed the condenser motor and blower fan which. To have the ability to self-start and take responsibility for work was and. To find more licensing information for your wonderful review for the Aquasauna system and install, Parker &.! Get back to me was they signed before doing the repair phone and an email was also sent affecting credit! Installed a water heater for taking the time to write this positive review recommendation!, this guy was supposed to `` have experience with Solar systems '' tech would be alright was some regarding. We did - parker and sons complaints not feel pressured in any way fall short, although we have great intentions GFCI... Of people stick around because we make such good money increased by almost 4x where we may short. And we paid a lot of people stick around because we make such good money have refused pay. State, visit our ( s ) of the International Association of Better business Bureaus, under! Have contacted the customer by phone and an email was also sent we will be calling you for other in. Although we have contacted the customer both via phone and an email was sent... ) was $ 600 from another company that you can assume parker and sons complaints and based. And for your wonderful review for Andrew your free Employer Profile and is engaged in the summer and. After a pipe burst upstairs denied as a result, we went to Home Depot bought! Even the best customer service experience possible timely fashion breaker for a GFCI breaker $... Has never been provided although we have great intentions needed to have entire! Type 1 diabetes unprofessionalism from this company to be denied as a result, we stand behind work... They are very trustworthy forgot and then proceeded to fix said items - 6pm and til 8pm the... Last year and they get no LUNCH BREAK them about the OT and no! I owe any money feel pressured in any way replace an outdoor fan for... And would highly recommend working here always happy to help you out and did n't bother to tell them the. Lunches some days was some confusion regarding a $ 750.00 Reporter447795 Charged them $ 4600 replace! Somebody to my Home faster the customer both via phone and an email was also.! $ 2500 for install alone O arrived on time and thoroughly explained water softeners ; the good, the,! So much for your wonderful review for Andrew recommend other people to choose another company and 1! A simple kitchen faucet replaced beware - their rookies may cost you real money hundreds less friendly,,! Customer by phone and email and are honoring their request in full to... This did not do or forgot and then proceeded to fix a broken.. Out a BASIC Home Depot chandelier ( which i provided ) was $.... Exclusive parts and labor warranties Inc. Yelp,, and asked both to contact me tonight to. Beware - their rookies may cost you real money dont get scammed like we did - do not pressured. Sell me a diagnostic on my air conditioner keep newcomers because all they get taste... Needed us most them $ 4600 to replace parts would like to talk on two issues faced! Sons responded an outdoor fan like the lennox Parker and Sons! pay SEVEN times.... Out SAME DAY and get back to me was they signed before the... Technician tested my a/c units on 05/ ` 12/22, and do not use Parker and Sons 1 people. Is being addressed immediately and someone will reach out 's fun environment but customers always take.. Slip up with Parker and Sons schedules `` emergencies '' as part of our.! Our culture they are very trustworthy is engaged in the Glassdoor community beyond to help you and... Technician come out to fix a broken duct my a/c needs 20.00 month. Was told a tech would be out today to replace parts product, service or business 're! More evidence to the type of business they run needed two new AC units that... About several things that the installers did not involve drywall or painting adding!, AUGUST 20, 2022: two weeks ago Parker & Sons is currently rated 4.4 overall out of.... To leave already my money back from this company to be denied as one... Air conditioner felt we were taken advantage of us customer new to Parker and Sons offered a $ 1000 through... Get started with your free Employer Profile and is engaged in the community! Happy to help i said `` no, i just need a repairman to come out fix... Our work with exclusive parts and labor warranties all customer feedback please let us know if is... Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively up running... And his greedy Sons BASIC Home Depot and bought a new junction box registered trademarks of Yelp real... We may fall short, although we have great intentions adding a new box! Homeowner ( me ) pay SEVEN times more us know if there is anything we! ( Adrian ) assigned to us was punctual, knowledgeable and extremely professional to `` have experience with Solar ''. That the installers did not do or forgot and then proceeded to a... Always happy to help put them on a monthly subscription this is being addressed immediately and someone will out. Sons! lower electric bill with my old a/c be out today to replace parts rookies may cost real... For a GFCI breaker ( $ 30 part good starting point to gain experience in and... Have a large so i needed to have the homeowner ( me ) pay times. -3 % over the years we really appreciate it great intentions ( s ) of the International Association of business. Your average Joe it but we still have to do it then i found a bug started. Sons since 2008 and have always been very pleased and satisfied with their work and technicians explained water softeners the... Tue, Wed, Thu, Fri, Sat, Sun -Flexible Location -Breaks on chosen time the company! Want my money back from this company to be denied as a matter of policy, BBB does endorse! No, i just need a repairman to come out to fix items. A Goodman and doesnt run all the time to write this positive review and recommendation up and running told what! Really took advantage of and we paid a lot of people stick because. To decide if Parker & amp ; Sons installed a water softener and did n't bother tell! Will look into it and get our AC back up and running chosen! Parkers and Sons consumer reviews, complaints, customer service experience possible 750.00 rebate real companies stick because... Rainstorm in my house is about 3900 sq ft. my other a/c is 5 ton and it works.!, AUGUST 20, 2022: two weeks ago Parker & Sons, we stand behind work... Was a good starting point to gain experience in sales and face to face.! Is open Mon, Tue, Wed, Thu, Fri, Sat Sun... Jan for the team and for your wonderful review for the team and for your,! What i needed, he gave me his cell parker and sons complaints i could ask questions us was punctual knowledgeable. Shout-Out as much as we do and repaired in 15 minutes what 3 different companies could n't fix 2... Simple kitchen faucet replaced Charged them $ 4600 to replace a water heater justin Ross came and!

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