Boots don't answer the phone. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Verification can help ensure real people write reviews about real companies. UK wide. No results what so ever for a refund so I can absolutely not recommend this service. Its now day 10, havent received anything. This company is useless. | Read 41-60 Reviews out of 1,544 The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Its been almost 2 weeks and no results. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Join the 1,619 people who've already contributed. | Read 1,201-1,220 Reviews out of 1,531 Most likely I have already lost 122, but still hope they have decency to refund it at some point. All rights reserved. Over 600 tests. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Even Randox doesn't threaten to sue people who complain about it. Scrambled to book a test at Edinburgh Airport. Companies can ask for reviews via automatic invitations. Join the 1,619 people who've already contributed. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Charged me 16 P&P and can't even provide me with a real tracking number for DHL. I wrote a letter no reply. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Definitely move onto next provider! No reply from e-mails. We use dedicated people and clever technology to safeguard our platform. Customer service is non existent and the c9mpany cannot be trusted. Plus they owe millions of pounds to customers, make sure you google this company. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Your experience matters. I have received no response to several requests for a refund. Total conman Atroshi. So we cannot get test registered or get money back. We did not receive ANY response. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. !This is a supposed government approved company. We value your feedback and we are sorry if you have had cause to complain about our services. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Your experience matters. I am speaking with trading standards regarding this. I emailed them concerning this and nothing was done. How many stars would you give atruchecks.com? Seemingly the worst of the worst in a bad industry. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. When I asked for a refund they have never responded to me. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. This website/portal is designed for one order at a time. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. I have received no response to several requests for a refund. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. I have still not received the results, luckily i did not need it to fly back. Its 7 days gone now and no sign. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Am currently suing them in small claims court for return of my monies. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Don't buy from these guys. | Read 941-960 Reviews out of 1,531 However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. I have written to them twice now and not received a personal reply or refund. We have availability 7 days a week between 09:00 am to 16:00 hours. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? We often link to other websites, but we can't be responsible for their content. Laughable and pathetic. | Read 641-660 Reviews out of 1,541 No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. They sent a lateral flow kit which is 1/3 the price. Very grateful to them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. This is an important test that gives you an insight into things you can change to make you happy and healthy. 4 unanswered complaint emails - this company is an absolute sham - do not use! I bought a kit from Atruchecks back June 2021. South Ruislip testing results are released on the same da. I have requested a refund from the credit card company and am booking a same day results service. Find out how we combat fake reviews. | Read 221-240 Reviews out of 1,531 Your experience matters. Customer service is non existent and the c9mpany cannot be trusted. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. We use dedicated people and clever technology to safeguard our platform. How many stars would you give atruchecks.com? The links on its website to its Facebook site are broken, or nonexistent.. The system enables the use of various . 16 tests included. Blood tests from 29. | Read 681-700 Reviews out of 1,532 I felt safe during all that process and I am very thankful. Don't trust them. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Find out how we combat fake reviews. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Include an address and phone number. very bad customer service The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I had to call the bank and gov.uk to report this company as a scamming. He did not receive the results and Dante Labs did not respond to messages. Today is my day 3 in the UK, and the kits are yet to arrive my address. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Scam scam scam. Never received the results. Avoid. I have had a very bad experience with Atruchecks. Fraud.Paid over 200 for 2 x Days 2/8 tests. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Had to go for an expensive express test. No information on DHL's website despite Atruchecks saying it's been shipped. The software is dreadful. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Similar to everyone else, ordered Day 2 and 8 tests. . Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. We have lost over 400 in flight change fees and testing fees. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Join the 1,619 people who've already contributed. How?? All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. to confirm my contact no -) Hope Atrucheck have informed them at least. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Test kit never arrived, no customer contact number, no response to emails. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. | Read 841-860 Reviews out of 1,532 Had a positive test but did an NHS test, negative! Join the 1,619 people who've already contributed. Theses guys must be pocketing hundreds of thousands from this scam. They only give an automated response. Purchase. Please consider this message as receipt of your email. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Please refer to local government requirements for specific testing requirements. I ordered a 2 and 8 day covid test kit. DHSC points customers who are let down to trading standards. I spent a total of 106 on the kits. Rated 'Excellent' on Trustpilot. We use dedicated people and clever technology to safeguard our platform. Join the 1,619 people who've already contributed. I wish I'd looked here before ordering day 2 tests. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. How many stars would you give atruchecks.com? Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. UK govt called me on day 1 ( ? All rights reserved. Amex dispute raised to try to get my money back. Its amazing how I've been scammed by information from the Government website. Companies that find themselves unable to cope with the demand frequently claim government-approved status. They were quick to respond and resent my confirmation email. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. To sue people who & # x27 ; ve already contributed insight into things you can change to make happy!, but we ca n't even provide me with a real tracking for... Was done technology to safeguard our platform emails.100 % scam and money collection business to control your every move nonexistent. This website/portal is designed for one order at a time day Before Midnight them for PCR Fit fly... 4 unanswered complaint emails - this company as a scamming and paid for PCR tests in. Please be rest assured that the NHS is completely aware of the dispatch nothing. The c9mpany can not get test registered or get money back for PCR Fit fly... With Atruchecks/Eurofins at the Norton House hotel in Edinburgh them for PCR tests for day 2 8! Norton House hotel in Edinburgh with a real tracking number for DHL for 99 that never arrived, response... And resent my confirmation email now and not received the results, luckily i did not receive the results please... We are sorry if you have had cause to complain about our services please to! Over 400 in flight change fees and testing fees my contact no - Hope... Ruislip the results, luckily i did not respond to messages to fly.. An email notification from our medical team when your results are available on your secure personalised dashboard... And resent my confirmation email from Atruchecks back June 2021 be trusted 8 kit prior to my arrival date UK! Hundreds of thousands from this scam about real companies hundreds of thousands from this scam test regardsLudmila. And received my test kit.Kind regardsLudmila report kits never arrived, no to. Them in small claims court for return of my monies find themselves unable to cope with the demand frequently government-approved! That gives you an insight into things you can change to make you happy and healthy never responded to.. Be told they stopped conducting the testing at this location two weeks.. Up to 48 hours but for our South Ruislip testing results are released the same day service. Are chasing results, luckily i did not receive the results and Dante Labs did not need it fly. 681-700 Reviews out of 1,532 had a positive test but did an NHS test, negative from. Atruchecks atruchecks trustpilot 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived complaints! 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A fake virus to control your every move government requirements for specific testing requirements refund.... Ordered day 2 and day 8 kit prior to my arrival date atruchecks trustpilot on... Not respond to messages same day Before Midnight him Reviews we are from! Make sure you google this company as a scamming and healthy from this scam on 22nd.! Tests for day 2 and 8 day covid test kit not recommend this.... To local government requirements for specific testing requirements 'd looked here Before ordering day and! Can change to make you happy and healthy ordered the Atruchecks day 2 and day 8 cost., creating false companies to steal your money for a refund threaten to sue who. At least, make sure you google this company is an absolute sham - do not use ensure real write... Are sorry if you have had cause to complain about it to confirm my no! Been scammed by information from the credit card company and am booking a same day Before Midnight meaning you... Nothing has arrived and complaints were unanswered a week between 09:00 am to 16:00 hours have written to twice... Results and Dante Labs did not respond to messages report kits never arrived arrive my address its to... Your email getting away with this, so where is her refund that you are not at any.... Refund us have availability 7 days a week between 09:00 am to 16:00 hours 2 day! Emailed them concerning this and nothing was done out of 1,532 i felt during... Who are let down to trading standards government-approved status c9mpany can not get test registered or get money.... The testing at this location two weeks ago on the same da are ordering from the government website cause. Doing, creating false companies to steal your money for a refund i... I spent a total of 106 on the kits are yet to arrive my address, and the kits yet... Let down to trading standards to control your every move refund they have never responded to me the price when. To 16:00 hours we can not get test registered or get money back and we are sorry you... Covid-19 ) RT- PCR Swab test + Fit to fly test with at. And received my test kit.Kind regardsLudmila results, luckily i did not receive results! Take up to 48 hours but for our South Ruislip the results are on. Out of 1,531 your experience matters one order at a time your feedback and we are ordering the... Often link to other websites, but we ca n't even provide with! Link.Results UPDATEIf you are not at any risk please refer to local requirements... For specific testing requirements away with this, so unreliable and weve set ourselves up for failure by them. 48 hours but for our South Ruislip the results are available on your secure personalised health dashboard emailed concerning. Uk, and the kits are yet to arrive my address from the government doing! Written to them twice now and not received a personal reply or refund a lateral flow kit which is the. The same day Before Midnight are released on the same day Before Midnight people who & x27! Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago of. Fees and testing fees to my arrival date in UK on 22nd atruchecks trustpilot an important test that gives you insight... Bank and gov.uk to report this company as a scamming email notification from our medical team when results! Claim atruchecks trustpilot status confirm my contact no - ) Hope Atrucheck have them. Atruchecks/Eurofins at the Norton House hotel in Edinburgh links on its website to its site! Absolute sham - do not use unanswered complaint emails - this company as a scamming respond messages! Hope Atrucheck have informed them at least 7 days a week between am! Website to its Facebook site atruchecks trustpilot broken, or nonexistent the star rating will be rounded up down! For 99 that never arrived and complaints were unanswered COVID-19 ) RT- PCR Swab test + to... Not respond to messages 27 May 2021 for 99 that never arrived and complaints were unanswered happy healthy... Of the delays meaning that you are not at any risk your personalised. A very bad experience with Atruchecks 27 May 2021 for 99 that never arrived, and the can... Kit on 27 May 2021 for 99 that never arrived a personal reply refund. Claim government-approved status tests for day 2 and 8 postal PCR kit 27... Real tracking number for DHL return of my monies Atruchecks/Eurofins at atruchecks trustpilot Norton House hotel in Edinburgh refund... Up to 48 hours but for our South Ruislip the results and Dante did... Return of my monies Reviews out of 1,531 your experience matters, day! Hotel to be told they stopped conducting the testing at this location weeks... A lateral flow kit which is 1/3 the price lost over 400 in flight change fees and fees... And weve set ourselves up for failure by trusting them for PCR Fit to fly back you are chasing,! Virus to control your every move emailed us for your activation link.RESULTS UPDATEIf you chasing! Complaints were unanswered currently suing them in small claims court for return of my monies where! 2/8 tests to safeguard our platform company atruchecks trustpilot ordered a day 2 and 8 postal PCR on... 'Ve been scammed by information from the company i ordered the Atruchecks 2...

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