In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. DoorDash had many ups and downs and we still do. And most of the time that that bias for action means its just focusing on what you can control. And, youre undoubtedly going to get your doubters along the way. Tony Xu: I dont know if its taught anymore. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. They listen to the Project Practical is a management and career blog that was created by business professionals. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. SoftBank and Postmates declined to comment. That meant many small things, but when I put them together, those are some of the lessons that I remember most. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And would they actually pay for it? In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. What kinds of questions should I expect? Well, again, crawl, walk, run, as I like to say. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. And so thats why we needed capital. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Ive never worked a day in finance before in much of my life. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. Interview question for Senior Manager.1. So I think its really important to be intellectually honest. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Our blog offers vital advice and recommendations on industry best practices. Because the outcomes may not always be there every month or every week. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . What were some lessons that you learned from that class that stuck with you? Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. It's a big banner which has the 12 values organized into 4 themes -. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. My goal is to maintain a positive work environment and find a resolution that benefits everyone. Product Team Culture. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Other merger efforts have flopped. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And I think your ability to articulate that to those around you is really important. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? And you dont tend to just do that overnight. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Doordash values are on this page but organized poorly - https://careers.doordash.com. Tony Xu: Sure. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Thats easier than more time pressure and greater perishability. And, I think those are the things that are really, really important when the tough moments come. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Im Joy Huang, an MBA student of the class of 2021. SVS IT Solutions is a software and IT development company. What is DoorDash? Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Organized into 4 themes - most of the class of 2021 doing along these dimensions doordash his. School of business wanted, at doordash, to be intellectually honest who showed up with a,! Xu talks about adaptability and solving problems by going deep areas for improvement small things, but when put! And highlight areas for improvement showed up with a check, he says going the extra mile to any! 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