Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! Some of these service fees are charged to our users. It depends on the situation. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? Im so glad I took the time to research this before doing anything. If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. Seller stated oh, I just forgot to mark it shipped. Kept waiting. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. Definitely feel scam here, they dont have protection for sellers? They sent me the same tracking number as I had. Finally my favorite feature: Offer to likers. USPS stated a label was printed, but never scanned in at post office. so what happens to the money for shipping if the seller over charges the buyer ? When the return is approved, Mercari will send you a return label to return the item to the seller. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Life is too short. Will NEVER bother with this site again-Be warned! Why is Mercari still allowing her to sell on their platform? This was a brand new flawless ring with zero damage, so we agreed on $150. Overall, I like the app and ive had success, but Mercari needs to hold buyers accountable for not rating the selling within 24 hours of the item being delivered. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). I might not use their labels in future. Finally I just started raising hell on every single PayPal post on their Facebook page. If anyone collects these, they know their price points are rising higher than gas prices. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. Visa and Mastercard have protection for a reason and I will be taking them up on it. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. When you buy an item on Mercari, we will send you a tracking number, so you can easily keep an eye on the progress of your package. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Why do sellers not ship or end up canceling an order on mercari? Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. For orders using a Mercari prepaid label, the cost of return is covered. Contact mercari- they can cancel it for you. They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. Not shipping within the 3 day window without a reasonable excuse or an acknowledgement from the seller before purchase is bad practice by the seller, you should rate them accordingly. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. So she didnt help me because she had my money! Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. Do you seriously want me to pay you to take these? If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. So they delete your account and say to the BBB that they cant access the account!!! I currently sell only on eBay. perfect example I sold a guy a brand-new Funko Pop. When I asked for a photo, she stopped communicating with me and just cancelled. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. Apparently, this happens quite often. Whether I get my money back will be anyones guess but such is Mercari. I sincerely hope you receive your items back from this terrible company or at least your refund. When someone buys an item you are selling, the seller has three days to ship the item. Most of which are from this past year. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Contact Mercari and they will cancel for you and not ding your account. And you will only attract cheap customers who are usually garbage. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Sorry for rambling but my lesson was learned just like yours. But at least they end up actually fixing it! No one charges tax again for things bought At a yard sale! Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Great. Customer service can be sketchy and hard to get in touch with. That was not or whom I thought I was buying the product from. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. I do this as a small business. This is the worse app I have ever used. When this happens, we recommend: Verifying the shipping address for your order. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. That was their policy. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. 1. And help out there?!? She received them and said they were used shoes, which was clearly stated. Amazon is my choice. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. I spoke with 15 different people with none of them willing to do a damn thing. 2 mo. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. If you want to make a larger income and sell a variety of things quickly I recommend eBay. Absolutely zero customer service as you are just spun in circles on the website. With the exception of one item all other items suddenly sold . Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). Too many to name. There are two big differences with Mercari vs. other sale sites: 1. Thanks. I put it on my like list and wait until it is affordable enough for me. Remember, you are responsible for both the listing and sale of items on Mercari, so it is important to familiarize yourself with the rules to ensure a successful account. I listed a ruby and gold bracelet from the late 1800s. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. I purchased them and waited for them to come in. Im not happy with that situation but from the way it sounds, it might be safer. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. However, if there are any issues with delivery, it can take up to 14 days for payments to be released after the item has been marked as delivered. He didnt file a complaint after I told him to read the discription, but I thought he might try. I came here to sell from another site. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. This may be a dealbreaker for me too. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. I have issues with them too. Run. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Long to travel the world, but dont have a trust fund or a pile of savings to do it? I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. Step 3: Sell an Item by Creating a Listing. Mecari is in Tokyo Japan , how can the BBB do anything ? I understand the reasoning behind this not being allowed. Yeah, I placed the order at like 7:30 AM on the 23rd. Our team works hard to make sure shipping is as fast and easy as possible. Basically people will like your items and never reach out to buy it, so you send them (the likers) a special discount that expires in 24 hours. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. ', Press J to jump to the feed. Thank you for taking the time and try to warn others of the situation on Mercari. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. Mercari is a scam, period. When it comes to shipping on Mercari, you have a few different options available. She then claimed it was garbage and cussed me. For some shipping services the label will automatically have the highest weight in that tier, even if your package is lighter than that. my friend has to be verified (he is through his own account, but they want a selfie and id scan. Look for hot hustles -- jobs that, There's a booming market for marketing mavens and, where this job once required college, all you. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. He. 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