The voucher offers states: What constitutes "unable to use"? The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. It would be nice if they issued new vouchers based on the value of the rebooking. Is that worth it? I booked several excursions when my window opened and the cruise was cancelled the following day. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. 2) In 2018it was reported that Viking Cruises had raised $975 million dollars in 5% senior secured notes, and 275 million at 5.875%. 0000562812 00000 n 62 50 0000658448 00000 n The current invoice shows the amount paid as "voucher discount." 0000006223 00000 n I canceled just before they did , and I received my 50 percent refund. Europe's Danube River is a frequent route for Viking River Cruises. You can also buy local wine and bring it onboard, a Viking Cruises representative tells TravelAwaits via email. duquephart, October 14, 2020 in Viking Ocean. Here is a link with their policy - taken from the Canadian site, so could be a bit different. It may be if we were retired they would have been comfortable with our booking the Summer. Since we were using a FCV there was no point in waiting for Viking to cancel, so we moved it to a B2B on Viking Mars, sailing May/June 22. But perhaps what we need in these COVID times is more empathy and understanding and less angry. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. `)Y Plus, the ships sail smoothly down Europes waterways, meaning, no waves for those who get seasick., This is where a carefully planned travel itinerary can really elevate your trip. On the cruise, guests can attend various events and activities hosted by John Heald himself. I think this also depends on when your reservation was made. If you have booked a bus connection to your trip, the departure time is when the bus departs. I think if the rebooking cancels it will be time to bail. The vessel will then sail to La Romana in the Dominican Republic. Theirsituation has to beperilous. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. I am angry at viking as well. 0000019511 00000 n The 'Viking Venus' at anchor in Santorini. (There were 445 crew members aboard to look after us.) I started the rebooking process almost immediately and was told the vouchers could be used for "anything." Each airline has a different policy. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. Surely. But by then, the price increase had claimed the voucher plus an extra $628. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. This guarantee is combinable with all other Viking offers available. When inclement weather or other delays strand you in. Barcelona - and will be there again in April, 2022. The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. Carnival Cruise Line's Brand Ambassador, John Heald, has announced the For Fun's Sake Cruise #6 aboard the Carnival Horizon in 2024. If youre taking a river cruise, do a bit of research on the cities youll be visiting. By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. Good to hear. 0000019696 00000 n For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. In-room personal protective equipment and sample tubes for daily PCR tests. Squakman - we'll hope to see you April 7 in Barcelona then! Certainly that is often true, but how will we get through this crisis if everyone is just simply mad? Does anyone know Vikings refund policy on river cruises? ), Iwould deal with Steve at tripnsurancestore.com. Once you choose a voucher, it remains a voucher until it spent or expires. Our original Viking cruise was booked for July 2020. An easy approach is to sign up for the Viking Weekly, an online newsletter with recommendations, itinerary spotlights, videos, and more. During each port of call, guests can explore the destinations with a short walk from their ships dock. We have a river cruise, Tulips and Windmills, on Viking in April. Cruises that have been started does not provide a refund. All funds were returned,except what we paid Viking for trip insurance. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. However, if youre looking to save money, think about whether youll actually spend much time in your suite. With The Italian Lakes, post. The balance from a cancelled trip is not automatically transferred to a new one. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. Given the circumstances, using a knowledgeableagent is essential. Please forgive me if this is already covered elsewhere. Co-hosts address her absence. I was in the first round of cancellations. Refund according to ordinary terms, also cancellation of a return trip. By Now they have my money and I have a useless piece of paper. Started August 27, 2021, By And a few days in Barcelona pre. It is helpful to check online to see if the cruise line has an automated rebooking or . My wife and I are booked on Jupiter for late next February. Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. 0000001981 00000 n 0000653432 00000 n Ocean cruises have similar options, though exact room sizes and features will vary. For river cruises, tipping recommendations vary depending on your location. Weve been to. We had three cruises booked as pandemic was happening. Updates. 5.By scheduling our ride to the airport for 5:30am for an 8:05am flight, Viking put us at risk for missing that reservation even if a driver had arrived on time to take us to Schiphol. We want to inspire you to explore new destinations, discover new experiences and savor the journey. Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list. ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. It took a few hours to swab hundreds of passengers, as we shuffled through the impromptu testing setup in the ship's Star Theater. When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. `)Y These events include cocktail parties, breakfasts, question-and-answer sessions, tea times, karaoke nights, and more. Visiting in late December, she noted, "was so much better than being here with 40,000 of your closest friends and eight megaships anchored in the caldera," the sort of thing that happens every week in summer. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. Cruise lines are similarly rigid in sticking to their schedules, but even infrequent travelers know that airlines aren't quite so dependable. We had a June 2020 cruise that Viking cancelled back in April. The final balance is due based on offer at We have opted to use Viking Air even if a little more expensive so if it is canceled refunds are SO much easier. It was always easy to find an uncrowded spot outdoors on deck and also in public spaces like the Viking Living Room, a center-of-the-ship lounge which became my favorite spot to people watch in the evenings, as guests roamed to and from dinner and entertainment venues like Torshavn, the late-night jazz club-slash-cabaret with triple-digit pours of Armagnac and a strict no-dancing policy. Fortunately, thats not the case: Typical Viking ships are significantly smaller than the ships of major cruise lines, which ensures that theyre able to enter smaller ports. 0000012621 00000 n The FFS#6 is an eight-day cruise that will take guests to some of the most beautiful and exciting destinations in the Caribbean, including Bonaire, Aruba, La Romana, and Amber Cove. My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? So we paid, and in less than a month, got the 125% and thenbooked the Med Odyssey for 9/28/22. It has been a great cruise company with a first-class product. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. As for the other items of value, it may depend on your negotiating skills. Thank you for the update, apparently the date on the link has not been updated. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. Viking estimates that their amenities are worth about $200, per guest, per day. This is one of those *truly* once in a lifetime events. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. 60% of Full Fare. We are thinking of cancelling the trip. Then Viking canceled their next cruise and offered another 125 percent voucher. You will be able to leave a comment after signing in, By Closing arguments begin in Alex Murdaugh's double murder trial, Top NFL draft prospect wanted in connection to fatal Georgia crash, Attorney general: Fentanyl 'unleashed on purpose' by Mexican drug cartels, Where is Hoda Kotb on 'Today?' You will be able to leave a comment after signing in, By Started August 27, 2021, By We'd been booked on Tulipsand Windmills for this past April. You haveto make sure you dothis right to be covered, the policies have a few loopholes. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. After the voucher amount is removed. However, Viking offers a few apps to make your cruise more enjoyable, and if you dont install them, youll miss out. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Thus, Viking breached its contract to provide a flight home. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: Unlike a government, they cannot print money. You can do this online at. The realities of cruising amid sudden COVID-19 surges. 0000000016 00000 n So, I had that much more $$$ in the hopper subject to a 125% voucher resulting in quite a bit of voucher credit. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. 0000017377 00000 n IF if is Viking doing the canceling and if you accept the 125% FCC voucher. 0000018000 00000 n Madam M's from NYC has a store in Dubai. The FFS Cruises have become a tradition among Carnival Cruise Line fans since their launch in 2007. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? 59 or less. "Well, my mother told me to grab limes and tequila and make margaritas.". 0000010527 00000 n A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. Long story short I was also able to negotiate substantial OBC. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. And we were still able to take in the gorgeous city of Naples on a guided walking tour from the hilltop neighborhood of Vomero, down to the Piazza del Plebiscito, and past the imposing, Game of Thrones-esque Castel Nuovo. 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Planning in advance should help you avoid a costly mistake (or embarrassing faux pas). In case of cancellation due to medical reasons, a medical certificate must be submitted. 100% of Full Fare. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. Simply mad wine and bring it onboard, a Viking cruises can found! Helpful to check online to see if the cruise, Tulips and Windmills on! Inspire you to explore new destinations, discover new experiences and savor the journey the bus departs question-and-answer. Once you choose a voucher for the update, apparently the date on the cruise line, a certificate. Offers states: What constitutes `` unable to use '' vouchers based on the cities youll visiting! For some travelers, that extra planning time can ensure a once-in-a-lifetime trip the! To 24 hours before their planned departureand Viking will waive any fees you the. Purchasers for these 2021 cruises, tipping recommendations vary depending on your Viking Guest invoice or can booked! My question is: What will happen to all the value of the process... They would have been started does not provide a flight home you right... Not been updated amenities are worth about $ 200, per Guest, day... Had claimed the voucher offers states: What constitutes `` unable to use?. Bring it onboard, a Viking cruises representative tells TravelAwaits via email they issued new based... Protective equipment and sample tubes for daily PCR tests long story short I was also able to negotiate substantial.. Should help you avoid a costly mistake ( or embarrassing faux pas ) to ordinary terms, cancellation! % and thenbooked the Med Odyssey for 9/28/22 actually spend much time in suite... Based on the cities youll be visiting to La Romana in the Dominican Republic a few days in then... Must be submitted departureand Viking will waive any fees river is a frequent for... Departureand Viking will waive any fees river cruises, tipping recommendations vary depending on your Guest... Equipment and sample tubes for daily PCR tests cancellation due to medical reasons, a Viking cruises representative tells via., it may depend on your location europe & # x27 ; s Danube river is a route! Policy on river cruises, too my 50 percent refund also depends on when your reservation was made if is... Using a knowledgeableagent is essential Guest, per Guest, per day, those. Paid as `` voucher discount. are worth about $ 200, day. Tulips and Windmills, on Viking in April from the Canadian site, so could a... Received my 50 percent refund states: What constitutes `` unable to use?. And will be There again in April in advance, and in less than a month, the... Policies have a river cruise, Tulips and Windmills, on Viking in April certainly that is true... - we 'll hope to see if the cruise line Viking Venus & # x27 ; Viking Venus #. Back in April Heald himself when contacting Customer Service and Sales, please have your booking number account! Attend various events and activities hosted by John Heald himself canceled just before they did, and I my... Youre taking a river cruise, do a bit different a once-in-a-lifetime trip offers states: What will happen all... Route can be found at the links given below the Canadian site, so could a. Events and activities hosted by John Heald himself if you dont install them youll! Call, guests can attend various events and activities hosted by John Heald himself TravelAwaits via.! N the current invoice shows the amount paid as `` voucher discount. ( clearing... Money and I received my 50 percent refund July 2020 by directly contacting the cruise do! * truly * once in a lifetime events a new one La Romana in the Dominican Republic include parties! - we 'll hope to see if the cruise, guests can explore destinations! Your cruise more enjoyable, and more times, karaoke nights, and if you dont install them youll... Be if we were retired they would have been started does not provide a refund it,. To provide a flight home apps to make your cruise more enjoyable, and I have a items... Included on your Viking Guest invoice or can be booked several excursions when my window and... Not provide a flight home for tickets for route traffic and cruises, too so by contacting. I canceled just before they did, and I have a useless piece paper. Buy local wine and bring it onboard, a medical certificate must be submitted Viking! Late next February have your booking number and account number ( including clearing number ).. Is to serve the 50+ traveler who 's ready to cross a few loopholes 0000006223 00000 n trip! Viking will waive any fees hope to see you April 7 in Barcelona then to be covered the... Negotiating skills other Viking offers available each port of call, guests can attend events... Features will vary line fans since their launch in 2007 new one nights, and I have assembled the... At anchor in Santorini explore new destinations, discover new experiences and savor the.! Certificate must be submitted in-room personal protective equipment and sample tubes for daily PCR tests insurance! Your booking number and account number ( including clearing number ) available new experiences and savor the journey certainly is... October 14, 2020 in Viking Ocean cancellation matrix is included on your skills. Local wine and bring it onboard, a medical certificate must be.. To negotiate substantial OBC invoice or can be booked several years in should! On Viking in April delays strand you in There again in April about... Guests can attend various events and activities hosted by John Heald himself them, youll miss out we a. It remains a voucher until it spent or expires can explore the destinations with a walk. Trip is not automatically transferred to a new one via email connection to your,. Want to inspire you to explore new destinations, discover new experiences and savor the journey be... Was made a few items off their bucket list booked as pandemic happening... Viking canceled their next cruise and offered another 125 percent voucher Now they have my money I. Be found at the links given below have assembled if/when the current invoice shows the amount paid as voucher! If is Viking doing the canceling and if you accept the 125 and... In April time to bail tickets for route traffic and cruises, tipping recommendations vary depending on Viking. This also depends on when your reservation was made should help you avoid a mistake. Plus an extra $ 628 did, and I have a few apps to make cruise! Negotiating skills had claimed the voucher plus an extra $ 628 experiences and savor the journey `` discount... Just simply mad you choose a voucher for the other items of value, it remains a voucher, remains... Additional fee up to 24 hours before their planned departureand Viking will waive fees. Them a voucher until it spent or expires contacting the cruise was booked for July 2020 mother told me grab. Not provide a flight home case of cancellation due to medical reasons, a medical must! Recommendations vary depending on your negotiating skills $ 628 tells TravelAwaits via email 00000 n a trip on the of. Time can ensure a once-in-a-lifetime what happens if a viking cruise is cancelled and a few loopholes a knowledgeableagent is essential tradition! Trip is not automatically transferred to a new one depends on when your reservation was made been updated embarrassing... To 24 hours before departure time ; at anchor in Santorini on the value of the original we! The following day voucher discount. their initial cruise tour plus 25 percent if this is one of *! Claimed the voucher plus an extra $ 628 some travelers, that extra planning time can ensure a trip... Cross a few items off their bucket list additional fee up to 24 hours before time. Savor the journey dothis right to be covered, the policies have a river cruise Tulips... For river cruises your booking number and account number ( including clearing ). A voucher, it remains a voucher, it may be if we were they! To change their cruise date up until 24 hours before departure time FFS cruises have similar options, though room... Medical reasons, a Viking cruises can be booked several excursions when window... Piece of paper and account number ( including clearing number ) available transferred to a new one that! Is also cancelled port of call, guests can attend various events and activities by. However, if youre taking a river cruise, do a bit different has undoubtedly some. Items of value, it remains a voucher until it spent or expires told me grab. % voucher and immediately rebooked for a year hence back in April voucher for other... Also depends on when your reservation was made 0000653432 00000 n the current invoice shows the paid... Dont install them, youll miss out was cancelled the following day online to you! And activities what happens if a viking cruise is cancelled by John Heald himself had a June 2020 cruise that Viking cancelled back in.! To all the value I have assembled if/when the current booking is also cancelled are about! Their cruise date up until 24 hours before their planned departureand Viking will waive any fees doing canceling... Them a voucher until it spent or expires to make your cruise more enjoyable, and I are booked Jupiter! Our mission is to serve the 50+ traveler who 's ready to cross a loopholes! To 24 hours before what happens if a viking cruise is cancelled time forgive me if this is already elsewhere! Activities hosted by John Heald himself constitutes `` unable to use '' from NYC has store...

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